FBA SEMINAR SERIES

Crossing the Domain: Unintended Consequences of Safety and Service Climates

Prof. Ruixue ZHANG, Research Assistant Professor, The Hong Kong University of Science and Technology

Date:         22 February 2023 (Wednesday)
Time:        10:30am – 11:30am
Venue:      Online via Zoom
Host:         Prof. Lida ZHANG, Associate Professor in Management
Online registration: https://umac.au1.qualtrics.com/jfe/form/SV_3gZwaZILdmElUqO

Registration deadline: 20 February 2023

Abstract

Domain-specific roles of service climate and safety climate are well-established, but little is known about their cross-domain roles. In this study, we examined the cross-domain roles of service climate (on safety performance) and safety climate (on service performance) and their joint roles in predicting service and safety performance. Drawing on the exploration-exploitation framework, we further introduced team exploration and team exploitation as explanatory mechanisms for the cross-domain relationships. We conducted two multi-wave, multisource field studies using nursing teams in hospitals. Results from Study 1 showed that service climate had a positive relationship with service performance but a non-significant relationship with safety performance. Safety climate, though, had a positive relationship with safety performance but a negative relationship with service performance. Study 2 found support for all main relationships and also revealed that safety climate moderated the indirect relationships that service climate had with safety and service performance through team exploration. Moreover, service climate moderated the indirect relationships that safety climate had with service and safety performance through team exploitation. We extend the climate literature by uncovering the missing cross-domain relationships of service and safety climates.

Speaker

Prof. Ruixue ZHANG is a Research Assistant Professor from the Hong Kong University of Science and Technology and received her PhD in Organizational Behavior and Human Resource Management from the Hong Kong University of Science and Technology. Her research areas are proactivity, creativity, psychological ownership, customer service and abusive supervision. Her research works has appeared in major journals including Personnel Psychology and Journal of Service Research.

All are welcome!