Prof. Zhaotong LIAN(練肇通)

Professor in Business Information Systems
Programme Coordinator of Accounting Information Systems
Programme Director of PhD Programme

Faculty of Business Administration
University of Macau, E22
Avenida da Universidade, Taipa, Macau, China

Contact Information

Room: E22-3064
Telephone: (853) 8822-4163
E-mail: lianzt
  • Ph.D in Industrial Engineering and Operations Research, Hong Kong University of Science and Technology, Hong Kong
  • MSc. in Statistics, Zhongshan University, Guangzhou, China
  • BSc. in Mathematics, Beijing Normal University, Beijing, China
  • September 2011 – present, Professor, Coordinator of AIS, Faculty of Business Administration, University of Macau
  • July 2006 – August 2011, Associate Professor, Coordinator of BIS, Faculty of Business Administration, University of Macau
  • September 2001 – July 2006, Assistant Professor, MBA Coordinator (2002 – 2004), Faculty of Business Administration, University of Macau
  • August 1998 – August 2001, Research Staff, Department of Industrial Engineering, University of Massachusetts
  • February 1998 – August 1998, Postdoctoral Researcher, Florida State University
  • Undergraduate Courses
    • Logic and Reasoning (QMDS103)
    • Introduction to Computing (CBIS100)
    • Computer Applications (CBIS111)
    • Operations Management (QMDS311)
    • Business Mathematics (MSOR100)
    • Survey of Calculus (MSOR103)
    • Database Management I (CBIS343)
    • Database Management II (CBIS344)
    • Information System Project I (CBIS493)
    • Information System Project II (CBIS494)
    • IT and Supply Chain Management (EBIS310)
    • Quantitative Decision Analysis (QMBS300)
  • Postgraduate Courses
    • Logistics and Supply Chain Management (IMBB135)
    • Advance Management Studies (IMBC127)
    • Service Operations (IMBC116)
  • Logistics and Supply Chain Management
  • Stochastic Models
  • Service Operations
  • UM Outstanding Academic Staff Award, 2011, 2018
  • Best Paper Award in the 8th International Conference on Service Science and Service Management, Nankai, Tianjin, China, 2011
  • Research Awards, FBA, UM, 2016
  • Optimization and Strategic Analysis of a Passenger-taxi Service System, UM, 2016 – 2019, PI
  • Performance Evaluation and Optimization of Service Industry, Macau FDCT, 07/2016 – 06/2019, PI,
  • A Study in Service Systems Strategies with Free Experience Service, UM, June 2014 – May 2017, PI
  • Study of Service Systems with Multiple Stages, UM, June 2011 – May 2014, PI
  • Development of Macau Cargo and Logistics Management under New Circumstance, 2009, Macau Shipper Association, PI
  • Study of Service-Inventory Systems with Priority, UM, 2008 – 2009, PI
  • Stochastic Models for DoS Attacks and Security of Internet Service Systems, UM, 2007, PI
  • Online Banking Customer Relationship Management (OBCRM) System, IT CHANNEL (MACAU) COMPANY LIMITED, 2007, PI
  • IMAP and a Novel Approach to Tandem Service System, UM, 2006, PI
  • Study of the Discriminatory Processor Sharing Queue and its Optimal Priority Pricing, UM, 2005, PI
  • Study of Processor-Sharing Systems, UM, 2004, PI
  • Production Planning in a Supply Chain with Updatable Demand Forecasts, UM 2003, PI
  1. Y. Huang, Z. Lian, X. Guo, Risk-sensitive semi-Markov decision processes with general utilities and multiple criteria, Advances in Applied Probability, V50(3), September 2018, in press.
  2. X. Li, P. Guo, Z. Lian, Price and capacity decisions of service systems with boundedly rational customers, Naval Research Logistics V64(6), 437-452, 2017
  3. Q. Fu, Q. Wang, X. Xu, Z. Lian, A two-product newsvendor system with a flexible product, International Journal of Production Economics, V193, 590-601, 2017
  4. X. Li, Q. Li, P. Guo, Z. Lian, On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers, International Journal of Production Economics, V193, 726-736, 2017
  5. M. Cheng, S. Xiao, R. Luo, Z. Lian, Single-machine scheduling problems with a batch-dependent aging effect and variable maintenance activities International Journal of Production Research, 1-13, 2017
  6. D. Ge, X. Yao, Z. Lian, H. Wang, T. Tao, Applications of computer vision in measuring total cumulative pitch deviation of a gear, Tehnički vjesnik, V24(1), 71-78, 2017
  7. X. Xu, Z. Lian, X. Li and P. Guo, A Hotelling queue model with probabilistic service, Operations Research Letters, V44(5), 592–597, 2016
  8. Lian, Z., X. Gu and J. Wu, A re-examination of experience service offering and regular service pricing under profit maximization, European Journal of Operational Research, V254(3), 907-915, 2016
  9. Li, X., P. Guo and Z. Lian, Quality-speed competition in customer-intensive services with boundedly rational customers. Production and Operations Management, V25 (11), 1885-1901, 2016
  10. Li, X., Z. Lian, K. Choong and X. Liu, A Quantity-Flexibility Contract with Coordination, International Journal of Production Economics, V179, 273–284, 2016
  11. Shi, Y. and Z. Lian, Optimization and Strategic Behavior in a Passenger-taxi Service System, European Journal of Operational Research, V249(3),1024-1032, 2016
  12. Shi, Y. and Z. Lian, Equilibrium Strategies and Optimal Control for a Taxi-Passenger System, Asia-Pacific Journal of Operational Research, V33(3), 1-18, 2016
  13. Ge, D., X. Fan and Z. Lian, Binocular vision calibration and 3D re-construction with an orthogonal learning neural network, Multimedia Tools and Applications, V75(23), 15635-15650, 2015
  14. Zhao, N., Z. Lian and K. Wu, Analysis of a MAP/PH/1 Queue with Discretionary Priority Based on Service Stages, Asia-Pacific Journal of Operational Research, V32(6), 1-22, 2015
  15. Ge, D., X. Yao, C. Hu and Z. Lian, Nonlinear camera model calibrated by neural network and adaptive genetic-annealing algorithm, Journal of Intelligent and Fuzzy Systems, V27(5), 2243-2255, 2014
  16. Zhou, W., Z. Lian and J. Wu, When Should Service Firms Provide Free Experience Service? European Journal of Operational Research, V234(3), 830–838, 2014
  17. Xu, W., Z. Lian and X. Yao, The Impact of RFID Investment on Complex Product in Three-Level Assembly Supply Chain, Mathematical Problems in Engineering, Volumn 2013, Article ID 271496, 11 pages, http://dx.doi.org/10.1155/2013/271496, 2013
  18. Wu, J. and Z. Lian, A single-server retrial G-queue with priority and unreliable server under Bernoulli vacation schedule, Computers & Industrial Engineering, V64(1), 84–93, 2013
  19. Wu, J. and Z. Lian, Analysis of the Queueing System with Retrial Customers, Nonlinear Analysis: Real World Applications, V14(1), 365-382, 2013
  20. Zhou, W., Z. Lian, W. Xu, W. Huang, A two-stage queueing network with MAP inputs and buffer sharing, Applied Mathematical Modelling, V37(6), 3736–3747, 2013
  21. Yao, X., Z. Lian, Y. Li, H. Jin, C. Xu, W. Tan, J. Zhang, Y. Lin, Service-oriented architecture and integrated development environment for cloud manufacturing, Computer Integrated Manufacturing Systems, V18(10), 2312-2322, 2012
  22. Zhou, W. and Z. Lian, A Tandem Network with a Sharing Buffer, Applied Mathematical Modelling, V35(9), 4507-4515, 2011
  23. Zhao, N. and Z. Lian, A Queueing-inventory System with Two Classes of Customers, International Journal of Production Economics, V129(1), 225-231, 2011
  24. Zhou, W. and Z. Lian, Optimum Design of a New VSS-NP Chart with Adjusting Sampling Inspection, International Journal of Production Economics, V129(1), 8-13, 2011
  25. Lian, Z. and N. Zhao, Departure Processes and Busy Periods of A Tandem Network, Operations Research International Journal, V11(3), 245-258, 2011
  26. Guo, P, Z. Lian and Y. Wang, Pricing Perishable Products with Compound Poisson Demands, Probability in the Engineering and Informational Sciences, V25(3), 289-306, 2011
  27. Yao, X., Z. Lian, D. Ge and Y. He, Approaches to Model and Control Nonlinear/Uncertain Systems by RBF Neural Networks, International Journal of Innovative Computing, Information & Control, V7(2), 941-954, 2011
  28. Lian, Z., L. Liu and X. Zhu, Rolling-Horizon Replenishment: Policies and Performance Analysis, Naval Research Logistics, V57 (6), 489-502, 2010
  29. Lian, Z., X. Liu and N. Zhao, A Perishable Inventory Model with Exponential Lifetimes and Markovian Renewal Demands, International Journal of Production and Economics, V121, 176-182, 2009
  30. Lian, Z. and A. Deshmukh, Analysis of Supply Contracts with Quantity Flexibility, European Journal of Operational Research, V196, 526-533 , 2009
  31. Liu, X. and Z. Lian, Cost-effective Inventory Control in a Value-added Manufacturing System, European Journal of Operational Research, V196, 534-543, 2009
  32. Lian, Z., X. Liu and L. Liu, Discriminatory Processor Sharing Queues and the DREB Method, Stochastic Models, V24, 19-40, 2008
  33. Lian, Z. and L. Liu, A Tandem Network with MAP Inputs, Operations Research Letters, V36, 189-195, 2008
  34. Lian, Z., A. Deshmukh and J. Wang, The Optimal Frozen Period in a Dynamic Production Model, International Journal of Production Economics, V103, 648-655, 2006
  35. Lian, Z. and A. Deshmukh, Performance Prediction of an Unmanned Airborne Vehicle Multi-Agent System, European Journal of Operational Research, V172, 680-695, 2006
  36. Lian, Z., L. Liu and M. F. Neuts, A Discrete-time Model for Common Lifetime Inventory Systems, Mathematics of Operations Research, V30, 718-732, 2005
  37. Li, Q., Z. Lian and L. Liu, An RG-Factorization Approach for a BMAP/M/1 Generalized Processor-Sharing Queue, Stochastic Models, V21, 1-24, 2005
  38. Lian, Z. and L. Liu, (s, S) Continuous Review Models for Perishable Inventory with Batch Demands, IIE Transactions, V33, 809-822, 2001
  39. Liu, L. and Z. Lian, An (s, S) Continuous Review Perishable Inventory Model with Fixed Lifetime, Operations Research, V47, 150-158, 1999
  40. Lian, Z. and L. Liu, A Discrete-time Model for Perishable Inventory Systems, Annual of Operations Research, V87, 103-116, 1999
  41. Lian, Z. and Y. L. Deng, Reliability Analysis of A Machine Service Model, Mathematica Applicata, 1996, Vol.9, No.3, 278-282
  42. Lian, Z. and D. R. Deng, An M/PH/1 Queueing Model with inspected Server, Journal of Guangzhou University, 1997
  43. Lian, Z. and Y. L. Deng, A General Class of Quasi-birth-death Processes with Stationary Solutions, Chinese Journal of Operations Research, 1994, Vol.13, No.1
  44. Lian, Z., Reliability Analysis of A Repairable System with Delayed Vacations, Journal of Guangzhou University, 1996, No.2, 1-8
  45. Lian, Z., Reliability Analysis of A Repairable System with Repairman Vacations, Journal of Guangzhou University, 1994, No.2, 34-40
  46. Lian, Z., Reliability Analysis of A Repairable System in A Randomly Changing Environment, Microelectronics and Reliability, 1992, Vol.32, No.10, 1373-1377
  47. Lian, Z., Reliability Analysis of A Two-item Series Repairable System, Journal of Guangzhou University, 1992, No.1, 43-50
  48. Lian, Z., Reliability Analysis of Two-item Series System with Shut-off Rule, Journal of the Graduates, Zhongshan University, 1991, Vol.12, No.2, 29-35
  1. Lian, Z., Z. Li and X. Li etc., Development of Macau Cargo and Logistics Management under New Circumstance, a book published by the Publication Center of University of Macau, June 2011
  2. Lian, Z., W. Zhou and B. Su, A Joining Shortest Queue with MAP Inputs, Lecture Notes in Operations Research 10, Edited by Zhang, X., D. Liu, M.Fushimi and X. Tong, World Publishing Corporation, 2009, pp.25-32
  3. Lian, Z. and A. Deshmukh, Performance Evaluation of an Unmanned Airborne Vehicle Multi-Agent System, Book Chapter in Intelligent Aerial Vehicle, I-Tech Education and Publishing, Austria, 395-412, 2009
  4. Lian, Z., Zhao, N. and Liu, L., Departure Processes of a Tandem Network, Lecture Notes in Operations Research 8, Edited by Zhang, X., Liu, D. and Wang, Y., World Publishing Corporation, 2008, pp.98-103
  1. Shi, Y., Z. Lian and W. Shang, Study of a passenger-taxi queueing system with nonzero matching time, Proceedings of the 12th International Conference on Service Systems and Service Management (ICSSSM15), Guangzhou, pp1-5, DOI: 10.1109/ICSSSM.2015.7170154
  2. Shi, Y. and Z. Lian, Equilibrium Strategy of a Processor-Sharing System with Discriminatory Discipline, Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2013), Thailand, 10 -13 December 2013
  3. Xu., W., Z. Lian and X. Yao, Integrating RFID with Blood Supply Chain: A Technical and Business Analysis, Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management(IEEM2013), Thailand, 10 -13 December 2013
  4. Xu., W., Z. Lian and X. Yao, Exploring the Impact of RFID in A Supply Chain Network, Proceeding of the 43rd International Conference on Computer and Industrial Engineering, 16-18 October 2013, University of Hong Kong, Hong Kong
  5. Lian, Z. and J. Wu, Design and Analysis of a Maintenance Service Contract, Proceeding of The 11th International Symposium on Operations Research and its Applications (ISORA2013), 23 – 25 August 2013, Huangshan, China
  6. Lian, Z., J. Wu and L. Cao, Equilibrium Strategic Behavior and Optimal Pricing with Experience Service, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2012), Hong Kong, December 2012
  7. Li, X., Z. Lian and W. Zhou, A Quantity-Flexibility Contract in Two Periods with Supply Chain Coordination, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management(IEEM2012), Hong Kong, December 2012
  8. Xu, W., Z. Lian and X. Yao, Analysis of RFID Technology on Controlling Shrinkage and Anti-counterfeiting in Luxury Industry, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2012), Hong Kong, December 2012
  9. Lian, Z. and Zhou, W., A Tandem Service System with a Sharing Buffer, Proceeding of the 8th International Conference on Service Science and Service Management, Nankai, Tianjin, China, 24 – 27 June, 2011 (Best Paper Award)
  10. Lian, Z. and N. Zhao, A Two-Stage M/G/1 Queue with Discretionary Priority, Proceeding of Industrial Engineering and Engineering Management 2010 (IEEM2011), Singapore, 6 – 9 December 2011
  11. Zhao, N. and Z. Lian, A Two-Stage Service System with Markovian Arrival Inputs and Priority Queue, Proceeding of Industrial Engineering and Engineering Management 2010 (IEEM2010), Macau, 7 – 10 December 2010
  12. Lian, Z., Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Proceeding of the first International Conference on Service Science and Innovation (ICSSI2010), Beijing, 9 – 10 August 2010
  13. Lian, Z. and N. Zhao, Analysis of a Priority Service-Inventory System, Proceeding of 2010 International Institute of Statistics & Management Engineering Symposium, Weihai, China, 24 – 29 July 2010
  14. Li, Z., Z. Lian and W. Zhou, Analysis of Supply Contract with Postponement Strategy, Proceeding of the 5th International Conference on Management of Innovation and Technology, 2010
  15. Lian, Z. and Fu, G., A Joining-Shortest Service System with MAP Inputs, Proceeding of the first International Conference on Service Science and Innovation (ICSSI2009), Taiwan, 11 – 12 August 2009
  16. Yao,X., D. Ge and Z. Lian, A Method to Model Nonlinear Systems by Neural Networks, Proceeding of the Fourth International Conference on Innovative Computing, Information and Control, pp. 148-151, 2009
  17. Lian, Z., Zhao, N. and Liu, X., An Inventory Model for Perishable Products with Markovian Renewal Demands, the Proceeding of the 9th Asia Pacific Industrial Engineering & Management Systems Conference, Bali, Indonesia, 2008
  18. Zhao, N. and Lian, Z., A Priority Queueing System with Inventory Management, Presentation in INFORMS, Washington DC, 2008
  19. Lian, Z. and Lin, J., Simulation Analysis of the DoS Attack in Internet Service, Wireless Communications, Networking and Mobile ComputingWiCom2007 International Conference on 21-25 Sept. 2007, pp6292-6295
  20. Lian, Z., A Perishable Model with Markovian Renewal Demand and Fixed lifetime, IFOR, Hawaii, 2005
  21. Lian, Z., Liu, L. and Zhu, X., Analysis of Supply Commitments with Unlimited Flexibilities, The Second International Conference on Information & Management Science, Chengdu, 2003
  22. Lian, Z. and A. Deshmukh, Analysis of Supply Contracts with Discounts, Proceedings of the International Conference of Global Supply Chain Management, Beijing, 210-215, 2002
  23. Feldmann, G., Z. Lian and A. Deshmukh, Dynamic Pricing Strategies for Stable Production Plans, Proceedings of Annual IIE Conference and Exhibition, 2002
  24. Lian, Z. and A. Deshmukh, A Frozen Inventory Model with Updateable Forecast Demands, Proceedings of 16th International Conference on Production Research, 2000
  25. Lian, Z., A. Deshmukh and J. Wang, Optimal Frozen Period in Supply Chains with Updateable Demand Forecasts, Proceedings of 15th International Conference on Production Research, 1999
  1. Lian, Z. and L. Liu, Sojourn time of Join the Shortest Queue, Working paper
  2. Lian, Z. and Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Working paper
  3. Lian, Z. and L. Liu, Sojourn time of Join the Shortest Queue, Working paper
  4. Lian, Z. and Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Working paper
  • Post-Doctors
    • Jinbiao WU, 07/2013 – 06/2014, Central-China University
  • PhD Students
    • Ning ZHAO, 2011, Kunming University of Technology
    • Xin LI, 2014, Macau University of Science and Technology
    • Wei XU, 2014, International Bank of Macau
    • Ying SHI, 2015, Zhejiang University of Finance and Economics
    • Xiaoya XU, 2016, Guangdong University of Finance and Economics
    • Renfei LUO, 2018, Guangdong University of Finance and Economics
  • Chair of the Guangdong and Macau Association of Logistics Study (GMALS), 2012 – present
  • Organizing Chair of the 2016 International Conference of POMS-HK held during 9 – 10 January 2016 in the University of Macau
  • Program Chair of Industrial Engineering and Engineering Management Conference (IEEM, 2010, )
  • Committee Member of Industrial Engineering and Engineering Management Conference (IEEM, 2011 – 2012)