Prof. Zhaotong LIAN(練肇通)

Full Professor in Business Intelligence and Data Analytics
Associate Dean (Research)

Faculty of Business Administration
University of Macau, E22
Avenida da Universidade, Taipa, Macau, China

Contact Information

Room: E22-4046
Telephone: (853) 8822-4163
E-mail: lianzt

Professor Zhaotong Lian is the Associate Dean of FBA (Research) and the Director of FBA PhD Programme. He is also the Coordinator of the Business Intelligence and Data Analytics (BIDA) Programme. Prof. Lian received his Ph.D in Operations Management from Hong Kong University of Science and Technology. His research interests are Business Analytics, Supply Chain and Service Management. He has published many research papers in outstanding journals, including Operations Research, Production and Operations Management, Mathematics of Operations Research, Naval Research and Logistics (2 UTD, 1 ABS4*, 8 ABS4 and 14 ABS3).

  • Ph.D in Operations Management, Hong Kong University of Science and Technology, Hong Kong
  • MSc. in Statistics, Zhongshan University, Guangzhou, China
  • BSc. in Mathematics, Beijing Normal University, Beijing, China
  • January 2019 – present, Professor, Director of PhD Programme, Faculty of Business Administration, University of Macau
  • September 2011 – present, Professor, Coordinator of AIS, Faculty of Business Administration, University of Macau
  • July 2006 – August 2011, Associate Professor, Coordinator of BIS, Faculty of Business Administration, University of Macau
  • September 2001 – July 2006, Assistant Professor, MBA Coordinator (2002 – 2004), Faculty of Business Administration, University of Macau
  • August 1998 – August 2001, Research Staff, Department of Industrial Engineering, University of Massachusetts
  • February 1998 – August 1998, Postdoctoral Researcher, Florida State University
  • Service Award, FBA, UM, 2019
  • UM Outstanding Academic Staff Award, 2011, 2018
  • Research Award, FBA, UM, 2016
  • Best Paper Award in the 8th International Conference on Service Science and Service Management, Nankai, Tianjin, China, 2011
  • Undergraduate Courses
    • Logic and Reasoning (QMDS103)
    • Introduction to Computing (CBIS100)
    • Computer Applications (CBIS111)
    • Operations Management (QMDS311)
    • Business Mathematics (MSOR100)
    • Survey of Calculus (MSOR103)
    • Database Management I (CBIS343)
    • Database Management II (CBIS344)
    • Information System Project I (CBIS493)
    • Information System Project II (CBIS494)
    • IT and Supply Chain Management (EBIS310)
    • Quantitative Decision Analysis (QMBS300)
  • Postgraduate Courses
    • Logistics and Supply Chain Management (IMBB135)
    • Advance Management Studies (IMBC127)
    • Service Operations (IMBC116)
  • Supply Chain Coordinate and Optimization of Perishable Products, UM, 2020 – 2022, PI
  • Optimization and Strategic Analysis of a Passenger-taxi Service System, UM, 2016 – 2019, PI
  • Performance Evaluation and Optimization of Service Industry, Macau FDCT, 07/2016 – 06/2019, PI,
  • A Study in Service Systems Strategies with Free Experience Service, UM, June 2014 – May 2017, PI
  • Study of Service Systems with Multiple Stages, UM, June 2011 – May 2014, PI
  • Development of Macau Cargo and Logistics Management under New Circumstance, 2009, Macau Shipper Association, PI
  • Study of Service-Inventory Systems with Priority, UM, 2008 – 2009, PI
  • Online Banking Customer Relationship Management (OBCRM) System, IT CHANNEL (MACAU) COMPANY LIMITED, 2007, PI
  • Stochastic Models for DoS Attacks and Security of Internet Service Systems, UM, 2007, PI
  • IMAP and a Novel Approach to Tandem Service System, UM, 2006, PI
  • Study of the Discriminatory Processor Sharing Queue and its Optimal Priority Pricing, UM, 2005, PI
  • Study of Processor-Sharing Systems, UM, 2004, PI
  • Production Planning in a Supply Chain with Updatable Demand Forecasts, UM 2003, PI
  • Logistics and Supply Chain Management
  • Stochastic Models
  • Service and Operations Management
  • Optimization
  1. Peng, L. and Lian, Z., (2020), Diversification and Efficiency of Life Insurers in China and India, Geneva Papers on Risk and Insurance – Issues and Practice, In Press (ABS2)
  2. Li, X., Lian, Z. and Pang, C., (2020), Efficient coordination of supply contracts with demand learning and two production modesInternational Journal of Production and Economics, In Press (ABS3)
  3. Deng, Q., Gu, X., Law, R. and Lian, Z., (2020), A Comparative Study for Determinants of Gaming Efficiency in Macao and Las VegasTourism Management, In Press (ABS4)
  4. Deng, Q., Lian, Z. and Fu., Q., (2019), A Novel Method of Variable Selection in Data Envelopment Analysis with Entropy MeasuresInternational Journal of Operational Research, Forthcoming
  5. Y. Huang, Z. Lian, X. Guo, (2019), Risk-sensitive finite-horizon piecewise deterministic Markov decision processesOperations Research Letters, Forthcoming (ABS2)
  6. Y. Huang, Z. Lian, X. Guo, (2018), Risk-sensitive semi-Markov decision processes with general utilities and multiple criteriaAdvances in Applied Probability, V50(3), 783-804 (ABS2)
  7. M. Cheng, S. Xiao, R. Luo, Z. Lian, (2018), Single-machine scheduling problems with a batch-dependent aging effect and variable maintenance activitiesInternational Journal of Production Research, V56(23), 7051-7063 (ABS3)
  8. D. Zhu, Z. Lian, (2017), Parking robot based on fuzzy reasoning and parking big data, , Journal of Intelligent & Fuzzy Systems, V33(5), 3087-3094
  9. X. Li, P. Guo, Z. Lian, (2017), Price and capacity decisions of service systems with boundedly rational customersNaval Research Logistics, V64(6), 437-452 (ABS3)
  10. Q. Fu, Q. Wang, X. Xu, Z. Lian, (2017), A two-product newsvendor system with a flexible productInternational Journal of Production Economics, V193, 590-601 (ABS3)
  11. X. Li, Q. Li, P. Guo, Z. Lian, (2017), On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple serversInternational Journal of Production Economics, V193, 726-736 (ABS3)
  12. D. Ge, X. Yao, Z. Lian, H. Wang, T. Tao, (2017), Applications of computer vision in measuring total cumulative pitch deviation of a gearTehnički vjesnik, , V24(1), 71-78
  13. X. Xu, Z. Lian, X. Li and P. Guo, (2016), A Hotelling queue model with probabilistic serviceOperations Research Letters, , V44(5),V44, 592–597, 2016 (ABS2 (ABS2)
  14. Lian, Z., X. Gu and J. WuA re-examination of experience service offering and regular service pricing under profit maximizationEuropean Journal of Operational Research, V254(3), 907-915, 2016 (ABS4)
  15. Li, X., P. Guo and Z. Lian, (2016), Production and Operations Management, Quality-speed competition in customer-intensive services with boundedly rational customers, V25 (11), 1885-1901 (ABS4, FT50, UTD)
  16. Li, X., Z. Lian, K. Choong and X. Liu, A Quantity-Flexibility Contract with Coordination, International Journal of Production Economics, V179, 273–284, 2016 (ABS3)
  17. Shi, Y. and Z. Lian, Optimization and Strategic Behavior in a Passenger-taxi Service System, European Journal of Operational Research, V249(3),1024-1032, 2016 (ABS4)
  18. Shi, Y. and Z. Lian, Equilibrium Strategies and Optimal Control for a Taxi-Passenger System, Asia-Pacific Journal of Operational Research, V33(3), 1-18, 2016
  19. Ge, D., X. Fan and Z. Lian, Binocular vision calibration and 3D re-construction with an orthogonal learning neural network, Multimedia Tools and Applications, V75(23), 15635-15650, 2015
  20. Zhao, N., Z. Lian and K. Wu, Analysis of a MAP/PH/1 Queue with Discretionary Priority Based on Service Stages, Asia-Pacific Journal of Operational Research, V32(6), 1-22, 2015
  21. Ge, D., X. Yao, C. Hu and Z. Lian, Nonlinear camera model calibrated by neural network and adaptive genetic-annealing algorithm, Journal of Intelligent and Fuzzy Systems, V27(5), 2243-2255, 2014
  22. X. Yao, Z. Lian, Y. Yang, Y. Zhang, H. Jin, Wisdom manufacturing: New humans-computers-things collaborative manufacturing model, Computer Integrated Manufacturing Systems V20(6), 1490-1498, 2014
  23. Zhou, W., Z. Lian and J. Wu, When Should Service Firms Provide Free Experience Service? European Journal of Operational Research, V234(3), 830–838, 2014 (ABS4)
  24. Xu, W., Z. Lian and X. Yao, The Impact of RFID Investment on Complex Product in Three-Level Assembly Supply Chain, Mathematical Problems in Engineering,Volumn 2013, Article ID 271496, 11 pages, http://dx.doi.org/10.1155/2013/271496, 2013
  25. Wu, J. and Z. Lian, A single-server retrial G-queue with priority and unreliable server under Bernoulli vacation schedule, Computers & Industrial Engineering, V64(1), 84–93, 2013 (ABS2)
  26. Wu, J. and Z. Lian, Analysis of the Queueing System with Retrial Customers, Nonlinear Analysis: Real World Applications, V14(1), 365-382, 2013
  27. Zhou, W., Z. Lian, W. Xu, W. Huang, A two-stage queueing network with MAP inputs and buffer sharing, Applied Mathematical Modelling, V37(6), 3736–3747, 2013
  28. Yao, X., Z. Lian, Y. Li, H. Jin, C. Xu, W. Tan, J. Zhang, Y. Lin, Service-oriented architecture and integrated development environment for cloud manufacturing, Computer Integrated Manufacturing Systems, V18(10), 2312-2322, 2012
  29. Zhou, W. and Z. Lian, A Tandem Network with a Sharing Buffer, Applied Mathematical Modelling, V35(9), 4507-4515, 2011
  30. Zhao, N. and Z. Lian, A Queueing-inventory System with Two Classes of Customers, International Journal of Production Economics, V129(1), 225-231, 2011 (ABS3)
  31. Zhou, W. and Z. Lian, Optimum Design of a New VSS-NP Chart with Adjusting Sampling Inspection, International Journal of Production Economics, V129(1), 8-13, 2011 (ABS3)
  32. Lian, Z. and N. Zhao, Departure Processes and Busy Periods of A Tandem Network, Operations Research International Journal, V11(3), 245-258, 2011
  33. Guo, P, Z. Lian and Y. Wang, Pricing Perishable Products with Compound Poisson Demands, Probability in the Engineering and Informational Sciences, V25(3), 289-306, 2011
  34. Yao, X., Z. Lian, D. Ge and Y. He, Approaches to Model and Control Nonlinear/Uncertain Systems by RBF Neural Networks, International Journal of Innovative Computing, Information & Control, V7(2), 941-954, 2011
  35. Lian, Z., L. Liu and X. Zhu, Rolling-Horizon Replenishment: Policies and Performance Analysis, Naval Research Logistics, V57 (6), 489-502, 2010 (ABS3)
  36. Lian, Z., X. Liu and N. Zhao, A Perishable Inventory Model with Exponential Lifetimes and Markovian Renewal Demands, International Journal of Production and Economics, V121, 176-182, 2009 (ABS3)
  37. Lian, Z. and A. Deshmukh, Analysis of Supply Contracts with Quantity Flexibility, European Journal of Operational Research, V196, 526-533 , 2009 (ABS4)
  38. Liu, X. and Z. Lian, Cost-effective Inventory Control in a Value-added Manufacturing System, European Journal of Operational Research, V196, 534-543, 2009 (ABS4)
  39. Lian, Z., X. Liu and L. Liu, Discriminatory Processor Sharing Queues and the DREB Method, Stochastic Models, V24, 19-40, 2008
  40. Lian, Z. and L. Liu, A Tandem Network with MAP Inputs, Operations Research Letters, V36, 189-195, 2008 (ABS2)
  41. Lian, Z., A. Deshmukh and J. Wang, The Optimal Frozen Period in a Dynamic Production Model, International Journal of Production Economics, V103, 648-655, 2006 (ABS3)
  42. Lian, Z. and A. Deshmukh, Performance Prediction of an Unmanned Airborne Vehicle Multi-Agent System, European Journal of Operational Research, V172, 680-695, 2006 (ABS4)
  43. Lian, Z., L. Liu and M. F. Neuts, A Discrete-time Model for Common Lifetime Inventory Systems, Mathematics of Operations Research, V30, 718-732, 2005 (ABS3)
  44. Li, Q., Z. Lian and L. Liu, An RG-Factorization Approach for a BMAP/M/1 Generalized Processor-Sharing Queue, Stochastic Models, V21, 1-24, 2005
  45. Lian, Z. and L. Liu, (s, S) Continuous Review Models for Perishable Inventory with Batch Demands, IIE Transactions, V33, 809-822, 2001 (ABS3)
  46. Liu, L. and Z. Lian, An (s, S) Continuous Review Perishable Inventory Model with Fixed Lifetime, Operations Research, V47, 150-158, 1999 (ABS4*, FT50, UTD)
  47. Lian, Z. and L. Liu, A Discrete-time Model for Perishable Inventory Systems, Annual of Operations Research, V87, 103-116, 1999 (ABS3)
  48. Lian, Z. and Y. L. Deng, Reliability Analysis of A Machine Service Model, Mathematica Applicata, 1996, Vol.9, No.3, 278-282
  49. Lian, Z. and D. R. Deng, An M/PH/1 Queueing Model with inspected Server, Journal of Guangzhou University, 1997
  50. Lian, Z. and Y. L. Deng, A General Class of Quasi-birth-death Processes with Stationary Solutions, Chinese Journal of Operations Research, 1994, Vol.13, No.1
  51. Lian, Z., Reliability Analysis of A Repairable System with Delayed Vacations, Journal of Guangzhou University, 1996, No.2, 1-8
  52. Lian, Z., Reliability Analysis of A Repairable System with Repairman Vacations, Journal of Guangzhou University, 1994, No.2, 34-40
  53. Lian, Z., Reliability Analysis of A Repairable System in A Randomly Changing Environment, Microelectronics and Reliability, 1992, Vol.32, No.10, 1373-1377
  54. Lian, Z., Reliability Analysis of A Two-item Series Repairable System, Journal of Guangzhou University, 1992, No.1, 43-50
  55. Lian, Z., Reliability Analysis of Two-item Series System with Shut-off Rule, Journal of the Graduates, Zhongshan University, 1991, Vol.12, No.2, 29-35
  1. Lian, Z., Z. Li and X. Li etc., Development of Macau Cargo and Logistics Management under New Circumstance, a book published by the Publication Center of University of Macau, June 2011
  2. Lian, Z., W. Zhou and B. Su, A Joining Shortest Queue with MAP Inputs, Lecture Notes in Operations Research 10, Edited by Zhang, X., D. Liu, M.Fushimi and X. Tong, World Publishing Corporation, 2009, pp.25-32
  3. Lian, Z. and A. Deshmukh, Performance Evaluation of an Unmanned Airborne Vehicle Multi-Agent System, Book Chapter in Intelligent Aerial Vehicle, I-Tech Education and Publishing, Austria, 395-412, 2009
  4. Lian, Z., Zhao, N. and Liu, L., Departure Processes of a Tandem Network, Lecture Notes in Operations Research 8, Edited by Zhang, X., Liu, D. and Wang, Y., World Publishing Corporation, 2008, pp.98-103
  1. Shi, Y., Z. Lian and W. Shang, Study of a passenger-taxi queueing system with nonzero matching time, Proceedings of the 12th International Conference on Service Systems and Service Management (ICSSSM15), Guangzhou, pp1-5, DOI: 10.1109/ICSSSM.2015.7170154
  2. Shi, Y. and Z. Lian, Equilibrium Strategy of a Processor-Sharing System with Discriminatory Discipline, Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2013), Thailand, 10 -13 December 2013
  3. Xu., W., Z. Lian and X. Yao, Integrating RFID with Blood Supply Chain: A Technical and Business Analysis, Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2013), Thailand, 10 -13 December 2013
  4. Xu., W., Z. Lian and X. Yao, Exploring the Impact of RFID in A Supply Chain Network, Proceeding of the 43rd International Conference on Computer and Industrial Engineering, 16-18 October 2013, University of Hong Kong, Hong Kong
  5. Lian, Z. and J. Wu, Design and Analysis of a Maintenance Service Contract, Proceeding of The 11th International Symposium on Operations Research and its Applications (ISORA2013), 23 – 25 August 2013, Huangshan, China
  6. Lian, Z., J. Wu and L. Cao, Equilibrium Strategic Behavior and Optimal Pricing with Experience Service, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2012), Hong Kong, December 2012
  7. Li, X., Z. Lian and W. Zhou, A Quantity-Flexibility Contract in Two Periods with Supply Chain Coordination, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2012), Hong Kong, December 2012
  8. Xu, W., Z. Lian and X. Yao, Analysis of RFID Technology on Controlling Shrinkage and Anti-counterfeiting in Luxury Industry, Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2012), Hong Kong, December 2012
  9. Lian, Z. and Zhou, W., A Tandem Service System with a Sharing Buffer, Proceeding of the 8th International Conference on Service Science and Service Management, Nankai, Tianjin, China, 24 – 27 June, 2011 (Best Paper Award)
  10. Lian, Z. and N. Zhao, A Two-Stage M/G/1 Queue with Discretionary Priority, Proceeding of Industrial Engineering and Engineering Management 2010 (IEEM2011), Singapore, 6 – 9 December 2011
  11. Zhao, N. and Z. Lian, A Two-Stage Service System with Markovian Arrival Inputs and Priority Queue, Proceeding of Industrial Engineering and Engineering Management 2010 (IEEM2010), Macau, 7 – 10 December 2010
  12. Lian, Z., Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Proceeding of the first International Conference on Service Science and Innovation (ICSSI2010), Beijing, 9 – 10 August 2010
  13. Lian, Z. and N. Zhao, Analysis of a Priority Service-Inventory System, Proceeding of 2010 International Institute of Statistics & Management Engineering Symposium, Weihai, China, 24 – 29 July 2010
  14. Li, Z., Z. Lian and W. Zhou, Analysis of Supply Contract with Postponement Strategy, Proceeding of the 5th International Conference on Management of Innovation and Technology, 2010
  15. Lian, Z. and Fu, G., A Joining-Shortest Service System with MAP Inputs, Proceeding of the first International Conference on Service Science and Innovation (ICSSI2009), Taiwan, 11 – 12 August 2009
  16. Yao,X., D. Ge and Z. Lian, A Method to Model Nonlinear Systems by Neural Networks, Proceeding of the Fourth International Conference on Innovative Computing, Information and Control, pp. 148-151, 2009
  17. Lian, Z., Zhao, N. and Liu, X., An Inventory Model for Perishable Products with Markovian Renewal Demands, the Proceeding of the 9th Asia Pacific Industrial Engineering & Management Systems Conference, Bali, Indonesia, 2008
  18. Zhao, N. and Lian, Z., A Priority Queueing System with Inventory Management, Presentation in INFORMS, Washington DC, 2008
  19. Lian, Z. and Lin, J., Simulation Analysis of the DoS Attack in Internet Service, Wireless Communications, Networking and Mobile ComputingWiCom2007 International Conference on 21-25 Sept. 2007, pp6292-6295
  20. Lian, Z., A Perishable Model with Markovian Renewal Demand and Fixed lifetime, IFOR, Hawaii, 2005
  21. Lian, Z., Liu, L. and Zhu, X., Analysis of Supply Commitments with Unlimited Flexibilities, The Second International Conference on Information & Management Science, Chengdu, 2003
  22. Lian, Z. and A. Deshmukh, Analysis of Supply Contracts with Discounts, Proceedings of the International Conference of Global Supply Chain Management, Beijing, 210-215, 2002
  23. Feldmann, G., Z. Lian and A. Deshmukh, Dynamic Pricing Strategies for Stable Production Plans, Proceedings of Annual IIE Conference and Exhibition, 2002
  24. Lian, Z. and A. Deshmukh, A Frozen Inventory Model with Updateable Forecast Demands, Proceedings of 16th International Conference on Production Research, 2000
  25. Lian, Z., A. Deshmukh and J. Wang, Optimal Frozen Period in Supply Chains with Updateable Demand Forecasts, Proceedings of 15th International Conference on Production Research, 1999
  1. Lian, Z. and L. Liu, Sojourn time of Join the Shortest Queue, Working paper
  2. Lian, Z. and Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Working paper
  3. Lian, Z. and L. Liu, Sojourn time of Join the Shortest Queue, Working paper
  4. Lian, Z. and Guo, P. and L. Liu, A Call Center with Automatic and Manual Services, Working paper
  • Postdoctoral Researchers
    • Jinbiao WU, 07/2013 – 06/2014, Central South University
    • Maosen ZHOU, 10/2018 – 03/2019, Chongqing University
  • PhD Students
    • Ning ZHAO, 2011, Kunming University of Technology
    • Xin LI, 2014, Macau University of Science and Technology
    • Wei XU, 2014, International Bank of Macau
    • Ying SHI, 2015, Zhejiang University of Finance and Economics
    • Xiaoya XU, 2016, Guangdong University of Finance and Economics
    • Renfei LUO, 2018, Guangdong University of Finance and Economics
    • Qiang DENG, 2019, Zhongshan Institute, University of electronic Science and Technology of China
    • Lei PENG, ongoing
    • Hua XIAO, ongoing
    • Huifen ZHONG, ongoing
  • PhD Students
    • Kevin LAM, 2018, Yonyou Software Co. Ltd
    • Kuong Hoi MOU, 2014, Macao Traffic Bureau
  • 2001 – present, FBA Academic Council Member, UM
  • 2006 – present, FBA Research Committee Member, UM
  • 2012 – present, FBA Executive Committee Member, UM
  • 2014 – 2018, Disciplinary Committee Member, UM
  • 2017 – 2018, Selection Committee Chair of PhD Student Recruitment, FBA, UM
  • 2017 – 2018, Fellow of Graduate Student Housing Office, UM
  • 2017 – 2018, Chair of Housing Committee, UM
  • 2006 – 2015, Senate Member of UM
  • 2012 – present, Chair of the Guangdong and Macau Association of Logistics Study (GMALS), Macau
  • 2014 – present, Committee Member of POMS-HK Association
  • Organizing Chair of the 2016 International Conference of POMS-HK held during 9 – 10 January 2016 in the University of Macau
  • Program Chair of the 2010 IEEE IEEM International Conference, December 2010, Macau
  • 2011 – present, Committee Member of Industrial Engineering and Engineering Management Association