Professor in Management
University Registrar
Senior Research Fellow, The Institute of Advanced Studies in Humanities and Social Science
  • Ph.D., Management, University of Oregon, USA, 1994
  • M.B.A., Marketing, Michigan State University, USA, 1990
  • B.B.A., Management, Chinese University of Hong Kong, Hong Kong, 1987
  • Senior Editor, Asia Pacific Journal of Management (ABS 3), 2010 – Present
  • Editorial Review Board Member, Journal of Management Studies (ABS 4), 2021 – Present
  • Editorial Review Board Member, Journal of Trust Research, 2010 – Present
  • Vice President, Asia Academy of Management, 2011 – 2015
  • Undergraduate Courses
    • Principles of Management (MGMT102)
    • Strategic Management (MGMT317)
    • Global Strategic Management (MGMT404)
    • Strategic Management of Gaming Industry (GAMM311)
  • Postgraduate Courses
    • Global Business Strategy (IMBB112)
    • Strategic Management in Hospitality Industry (MGMT711)
    • PhD Seminar in Research Methods (MGMT800)
    • Applied Business Research (GMBA710)
  • EMBA Courses
    • Management of Organizations and Culture (MGMT7300)
  • National Natural Science Foundation of China –“脏工作如何不脏?中国情境下肮脏工的内涵结构、作用机制及干预 策略研究.” 2020-23.
  • Higher Education Bureau of Macao, Specialized Subsidy Scheme for Macao Higher Education Institutions in the Area of Research in Humanities and Social Sciences — “Responses and interventions to customer incivility: A multi-perspective study.” 2020-22.
  • Outstanding Research Award (Faculty Level – Balance Track), Faculty of Business Administration, University of Macau, 2019.
  • Best Research Award (Faculty Level), Faculty of Business Administration, University of Macau, 2018.
  • Best Teaching Award (Department Level), Faculty of Business Administration, University of Macau, 2017.
  • Journal of Organizational Behavior Best Papers Award Published in 2013 – Runner up.
  • Beta Gamma Sigma Outstanding Scholar, University of Houston – Clear Lake Chapter, 2000.
  • University of Macau’s Research Grant – “Exploring the ‘dark side’ and ‘bright side’ of monitoring at work.”  2019-21.
  • University of Macau’s Research Grant – “Personality and Innovation in Organizations.”  2017-19.
  • University of Macau’s Research Grant – “Status Quo Bias in Making Decisions.”  2015 and 2016.
  • The Chinese University of Hong Kong’s Direct Research Grant – “What Happens to Performance and Organizational Citizenship Behaviors after Seeking Feedback?”  with C. S. Wong and K.Z. Peng. 2011.
  • Hong Kong Research Grant Council Grant – “Felt Trust and Work Performance” with Dora C. Lau. 2010-11.
  1. Lin, C., Li, X. & Lam, L. W. 2020 “Development or maintenance? Dual-oriented HR system, employee achievement motivation, and work well-being.” Human Resource Management, 59(4): 311-325 (lead article). (DOI: 10.1002/hrm.21997) (SSCI; ABS4; FT50.)
  2. Lin, X. W., Lam, L. W., & Zhang, L. L. 2020. “The curvilinear relationship between job satisfaction and employee voice: Speaking up for the organization and the self.” Asia Pacific Journal of Management, 37: 587-607. ( (SSCI; ABS3)
  3. Pan, W., Sun, L.-Y., & Lam, L. W. 2020. “Employee–organization exchange and employee creativity: a motivational perspective.” International Journal of Human Resource Management, 31(3): 385-407. (DOI:10.1080/09585192.2017.1331368) (SSCI; ABS3)
  4. Liu, Y, Zhu, J. N., Lam, L. W. 2020. “Obligations and feeling envied: A study of workplace status and knowledge hiding.” Journal of Managerial Psychology, 35(2): 347-359. (DOI: 10.1108/JMP-05-2019-0276) (SSCI; ABS3)
  5. Tan, A. J., Loi, R., Lam, L. W., & Chow, C. C. 2020. Buffering negative impacts of jaycustomer behavior on service employees. Journal of Services Marketing, 34(5): 635-650. [DOI 10.1108/JSM-03-2019-0112] (SSCI; ABS2)
  6. Lam, L. W. & Xu, J. 2019, “Power imbalance and employee silence: The role of abusive leadership, power distance orientation, and perceived organizational politics.” Applied Psychology: An International Review. 68(3): 513-546. (doi: 10.1111/apps.12170) (SSCI; ABS3)
  7. Lam, L. W., Chuang, A., Wong, C. S. & Zhu, J. N. Y. 2019. “A typology of three-way interaction models: Applications and suggestions for Asian management research.” Asia Pacific Journal of Management, 36 (1): 1-16. (DOI: (SSCI; ABS3)
  8. Tan, A. J. M., Loi, R., Lam, L. W., & Zhang, L. L. 2019 “Do embedded employees voice more?” Personnel Review. 48(3): 824-838. ( (SSCI; ABS2)
  9. Zhu, J. N. Y., Lam, L. W., and Lai, J. Y. M. 2019.  “Returning good for evil: A study of customer incivility and extra-role customer service.” International Journal of Hospitality Management, 81: 65-72. (SSCI; ABS3)
  10. Ho, Y., Lam, L. W., Lam, D. 2019. “Gamble more than you want? A study of casino servicescape, perceived control, and unplanned gaming behaviors.” International Journal of Contemporary Hospitality Management, 31(2): 557-574. ( (SSCI; ABS3)
  11. Schaubroeck, J. M., Lam, L. W., Lai, J. Y. M., Lennard, A. C., Peng, A. C., & Chan, K. W. 2018. “Changing Experiences of Work Dirtiness, Occupational Disidentification, and Employee Withdrawal.” Journal of Applied Psychology, 103(10): 1086-1100. (DOI: 10.1037/apl0000330) (SSCI; ABS4*; FT50)
  12. Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. 2018. “Ethical leadership and employee knowledge sharing: Exploring dual-mediation paths.” Leadership Quarterly. 29: 322-332. ( (SSCI; ABS4)
  13. Lam, L. W., Xu, J., & Loi, R. 2018. “Is emotional engagement possible for emotionally demanding jobs? The role of leader-member exchange (LMX).” Journal of Personnel Psychology. 17(1): 42- 52. ( (SSCI; ABS2)
  14. Lam, L. W., Peng, K. Z., Wong, C. S., & Lau, D. 2017 “Is more feedback seeking always better? LMX moderates the relationship between FSB and performance.” Journal of Management. 43(7): 2195-2217. (DOI: 10.1177/0149206315581661) (SSCI; ABS4*; FT50)
  15. Chan, I. C. C., Lam, L. W., Chow, C. W. C. Fong, L. H. N., & Law, R. 2017. “The effect of online reviews on hotel booking intention:  The role of reader-reviewer similarity.” International Journal of Hospitality Management, 66: 54-65. (SSCI; ABS3)
  16. Fong, L. H. N., Lam, L. W., & Law, R. 2017. “How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from Chinese consumers.” Tourism Management. 61: 331-342. (DOI: 10.1016/j.tourman.2017.03.002) (SSCI; ABS4)
  17. Lam, L. W., Liu, Y., & Loi, R. 2016. “Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees’ organizational identification.” Human Relations. 69(2): 345-367. (DOI:10.1177/0018726715584689) (SSCI; ABS4; FT50)
  18. Loi, R., Liu, Y., Lam, L. W., & Xu, J. 2016. “Buffering emotional job demands: The interplay between proactive personality and team potency.” Journal of Vocational Behavior. 95: 128-137. (DOI: 10.1016/j.jvb.2016.08.007) (SSCI; ABS4)
  19. Lam, L. W., Loi, R., & Chan, K. W. 2016 “Voice more and stay longer: How ethical leaders influence employee voice and exit intentions.” Business Ethics Quarterly. 26(3): 277-300. (SSCI; ABS4)
  20. Zou, H., Chen, X. Y., Lam, L. W., & Liu, X. 2016. “Psychological capital and conflict management in the entrepreneur–venture capitalist relationship in China: The entrepreneur perspective.” International Small Business Journal. 34(4): 446-467. (SSCI; ABS3)
  21. Xu, A. J., Loi, R. & Lam, L. W. 2015. “The bad boss takes it all: How abusive supervision and leader-member exchange interact to influence employee silence.” Leadership Quarterly. 26: 763-774. ( (SSCI; ABS4)
  22. Loi, R., Lam, L. W., Ngo, H. Y. & Cheong, S. I. 2015 “Exchange mechanisms between ethical leadership and affective commitment.” Journal of Managerial Psychology. 30: 645-658. DOI 10.1108/JMP-08-2013-0278. (SSCI; ABS3)
  • Member, Asia Academy of Management Society, 2002-Present
  • Certified Facilitator, Zenger-Miller Inc., 1995
  • Member, The Academy of Management, 1991-Present
  • “Forum Introduction of the Greater Bay Area,” Speaker for the Guangdong-Hong Kong-Macao Greater Bay Area Forum on Regional Economy, Logistics and Tourism: Prospects and Opportunities, University of Macau, Oct. 27, 2017.
  • “Four Places of Cross-Straits Social Enterprise Summit (organized by Fuhong Society of Macau),” Moderator for the session on the Development and Ecosystem of Social Enterprises in Hong Kong, Sept. 21, 2017.
  • “The Impact of the Hong Kong-Zhuhai-Macau Bridge: An Examination from the Tourism Development Perspective.” Consultancy project for China Tourism Group Company, Limited and China Travel Service (Holdings) Hong Kong Limited, 2016 and 17.
  • “Turistas Seguem Críticas Personalizadas” (Tourists follow personalized opinions). Newspaper interview by the Jornal Tribuna de Macau (澳門論壇日報), August 28, 2017.
  • “Government vs. private sector job debate continues.” Newspaper interview by the Macau Business Daily, Oct. 21, 2016.
  • “Strategy and Innovation in Hospitality Industry.” Talk delivered for MGM Macau Hotel, July 18, 2016.
  • “GAME 2014 Gaming in Asia – Managing for Excellence.” Moderator for the Forum on Human Resource Management in MGM Hotel, Sept. 23, 2014.
  • “Officials ‘to blame’ for job fears.” Newspaper interview by the South China Morning Post, July 4, 2013.
  • “The profession of human resource management.” Invited Presentation on Career Talk by Tertiary Education Service Office (GAES, Gabinete de Apoio ao Ensino Superior), Government of Macau, Nov. 4, 2012.
  • “Fewer jobs for HK people in Macau.” Newspaper interview by the South China Morning Post, Oct. 1, 2012.
  • “澳門通將接受銀聯閃付卡付費.” Radio Interview by 澳門電台, March 6, 2012
  • “Luxury goods consumption by Mainlanders in Macau.” TV interview by TDM English News from 13:08 to 13:45 (, Feb. 10, 2012.
  • Macau Prime Awards for Service Excellence 2008.” Panel Judge, 2008.
  • “Macau Human Resource Forum.” Panel discussant for the American Chamber of Commerce in Macau, 2008.
  • “Market Survey on Customer Satisfaction.” Consultancy for Direcção dos Serviços de Regulação de Telecomunicações (Bureau of Telecommunications), Government of Macau, 2007.