Professor in Management
University Registrar
Senior Research Fellow, The Institute of Advanced Studies in Humanities and Social Science
  • Ph.D., Management, University of Oregon, USA, 1994
  • M.B.A., Marketing, Michigan State University, USA, 1990
  • B.B.A., Management, Chinese University of Hong Kong, Hong Kong, 1987
  • Senior Editor, Asia Pacific Journal of Management (ABS 3), 2010 – Present
  • Editorial Review Board Member, Journal of Management Studies (ABS 4), 2021 – Present
  • Editorial Review Board Member, Journal of Trust Research, 2010 – Present
  • Vice President, Asia Academy of Management, 2011 – 2015
  • Undergraduate Courses
    • Principles of Management (MGMT102)
    • Strategic Management (MGMT317)
    • Global Strategic Management (MGMT404)
    • Strategic Management of Gaming Industry (GAMM311)
  • Postgraduate Courses
    • Global Business Strategy (IMBB112)
    • Strategic Management in Hospitality Industry (MGMT711)
    • PhD Seminar in Research Methods (MGMT800)
    • Applied Business Research (GMBA710)
  • EMBA Courses
    • Management of Organizations and Culture (MGMT7300)
  • National Natural Science Foundation of China –“脏工作如何不脏?中国情境下肮脏工的内涵结构、作用机制及干预 策略研究.” 2020-23.
  • Higher Education Bureau of Macao, Specialized Subsidy Scheme for Macao Higher Education Institutions in the Area of Research in Humanities and Social Sciences — “Responses and interventions to customer incivility: A multi-perspective study.” 2020-22.
  • Outstanding Research Award (Faculty Level – Balance Track), Faculty of Business Administration, University of Macau, 2019.
  • Best Research Award (Faculty Level), Faculty of Business Administration, University of Macau, 2018.
  • Best Teaching Award (Department Level), Faculty of Business Administration, University of Macau, 2017.
  • Journal of Organizational Behavior Best Papers Award Published in 2013 – Runner up.
  • Beta Gamma Sigma Outstanding Scholar, University of Houston – Clear Lake Chapter, 2000.
  • University of Macau’s Research Grant – “Exploring the ‘dark side’ and ‘bright side’ of monitoring at work.”  2019-21.
  • University of Macau’s Research Grant – “Personality and Innovation in Organizations.”  2017-19.
  • University of Macau’s Research Grant – “Status Quo Bias in Making Decisions.”  2015 and 2016.
  • The Chinese University of Hong Kong’s Direct Research Grant – “What Happens to Performance and Organizational Citizenship Behaviors after Seeking Feedback?”  with C. S. Wong and K.Z. Peng. 2011.
  • Hong Kong Research Grant Council Grant – “Felt Trust and Work Performance” with Dora C. Lau. 2010-11.
  1. McMackin, J. F, Chiles, T. H., & Lam, L. W. 2022. “Integrating variable risk preferences, trust, and transaction cost economics –  25 years on: reflections in memory of Oliver Williamson.” Journal of Institutional Economics, 18: 253-268. (doi:10.1017/S1744137421000576)(SSCI; ABS3)
  2. Zhao, L., Lam, L. W., Zhu, J. N. Y., & Zhao, S. “Doing it purposely? Mediation of moral disengagement in the relationship between illegitimate tasks and counterproductive work behavior.” Journal of Business Ethics, forthcoming. (DOI: 10.1007/s10551-021-04848-7) (SSCI; FT50; ABS3)
  3. Zhang, I. D., Lam, L. W., Dong, L., & Zhu, J. N. Y. 2021 “Can embedded employees be satisfied? – The role of job crafting and goal-striving orientations.” Journal of Business and Psychology, 36: 435-447. https://doi.org/10.1007/s10869-020-09684-6 (SSCI; ABS3).
  4. Zhou, H., Dang, L., Lam., L. W., Zhang, M. X., & Wu, A. M. S. 2021. “A cross-lagged panel model for testing the bidirectional relationship between depression and smartphone addiction and the influences of maladaptive metacognition on them in Chinese adolescents.” Addictive Behaviors, 120, Article 106978: 1-8.
  5. Chark, R., Lam, L. W. & Fong, L. H. N. 2020. “Morning larks travel more than night owls? Chronotypical effect on travel frequency through novelty seeking.” Tourism Management, 77, Article 104035: 11. (DOI: 10.1016/j.tourman.2019.104035) (SSCI; ABS4)
  6. Liu, Y, Zhu, J. N., Lam, L. W. 2020. “Obligations and feeling envied: A study of workplace status and knowledge hiding.” Journal of Managerial Psychology, 35(2): 347-359. (DOI: 10.1108/JMP-05-2019-0276) (SSCI; ABS3)
  7. Lin, C., Li, X. & Lam, L. W. 2020 “Development or maintenance? Dual-oriented HR system, employee achievement motivation, and work well-being.” Human Resource Management, 59(4): 311-325 (lead article). (DOI: 10.1002/hrm.21997) (SSCI; ABS4; FT50.)
  8. Lin, X. W., Lam, L. W., & Zhang, L. L. 2020. “The curvilinear relationship between job satisfaction and employee voice: Speaking up for the organization and the self.” Asia Pacific Journal of Management, 37: 587-607. (https://doi.org/10.1007/s10490-018-9622-8) (SSCI; ABS3)
  9. Pan, W., Sun, L.-Y., & Lam, L. W. 2020. “Employee–organization exchange and employee creativity: a motivational perspective.” International Journal of Human Resource Management, 31(3): 385-407. (DOI:10.1080/09585192.2017.1331368) (SSCI; ABS3)
  10. Liu, Y, Zhu, J. N., Lam, L. W. 2020. “Obligations and feeling envied: A study of workplace status and knowledge hiding.” Journal of Managerial Psychology, 35(2): 347-359. (DOI: 10.1108/JMP-05-2019-0276) (SSCI; ABS3)
  11. Tan, A. J., Loi, R., Lam, L. W., & Chow, C. C. 2020. Buffering negative impacts of jaycustomer behavior on service employees. Journal of Services Marketing, 34(5): 635-650. [DOI 10.1108/JSM-03-2019-0112] (SSCI; ABS2)
  12. Lam, L. W. & Xu, J. 2019, “Power imbalance and employee silence: The role of abusive leadership, power distance orientation, and perceived organizational politics.” Applied Psychology: An International Review. 68(3): 513-546. (doi: 10.1111/apps.12170) (SSCI; ABS3)
  13. Lam, L. W., Chuang, A., Wong, C. S. & Zhu, J. N. Y. 2019. “A typology of three-way interaction models: Applications and suggestions for Asian management research.” Asia Pacific Journal of Management, 36 (1): 1-16. (DOI: doi.org/10.1007/s10490-018-9577-9) (SSCI; ABS3)
  14. Tan, A. J. M., Loi, R., Lam, L. W., & Zhang, L. L. 2019 “Do embedded employees voice more?” Personnel Review. 48(3): 824-838. (https://doi.org/10.1108/PR-05-2017-0150) (SSCI; ABS2)
  15. Zhu, J. N. Y., Lam, L. W., and Lai, J. Y. M. 2019.  “Returning good for evil: A study of customer incivility and extra-role customer service.” International Journal of Hospitality Management, 81: 65-72. (SSCI; ABS3)
  16. Ho, Y., Lam, L. W., Lam, D. 2019. “Gamble more than you want? A study of casino servicescape, perceived control, and unplanned gaming behaviors.” International Journal of Contemporary Hospitality Management, 31(2): 557-574. (doi.org/10.1108/IJCHM-10-2017-0679). (SSCI; ABS3)
  17. Schaubroeck, J. M., Lam, L. W., Lai, J. Y. M., Lennard, A. C., Peng, A. C., & Chan, K. W. 2018. “Changing Experiences of Work Dirtiness, Occupational Disidentification, and Employee Withdrawal.” Journal of Applied Psychology, 103(10): 1086-1100. (DOI: 10.1037/apl0000330) (SSCI; ABS4*; FT50)
  18. Bavik, Y. L., Tang, P. M., Shao, R., & Lam, L. W. 2018. “Ethical leadership and employee knowledge sharing: Exploring dual-mediation paths.” Leadership Quarterly. 29: 322-332. (http://dx.doi.org/10.1016/j.leaqua.2017.05.006) (SSCI; ABS4)
  19. Lam, L. W., Xu, J., & Loi, R. 2018. “Is emotional engagement possible for emotionally demanding jobs? The role of leader-member exchange (LMX).” Journal of Personnel Psychology. 17(1): 42- 52. (doi.org/10.1027/1866-5888/a000194) (SSCI; ABS2)
  20. Lam, L. W., Peng, K. Z., Wong, C. S., & Lau, D. 2017 “Is more feedback seeking always better? LMX moderates the relationship between FSB and performance.” Journal of Management. 43(7): 2195-2217. (DOI: 10.1177/0149206315581661) (SSCI; ABS4*; FT50)
  21. Chan, I. C. C., Lam, L. W., Chow, C. W. C. Fong, L. H. N., & Law, R. 2017. “The effect of online reviews on hotel booking intention:  The role of reader-reviewer similarity.” International Journal of Hospitality Management, 66: 54-65. (SSCI; ABS3)
  22. Fong, L. H. N., Lam, L. W., & Law, R. 2017. “How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from Chinese consumers.” Tourism Management. 61: 331-342. (DOI: 10.1016/j.tourman.2017.03.002) (SSCI; ABS4)
  23. Lam, L. W., Liu, Y., & Loi, R. 2016. “Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees’ organizational identification.” Human Relations. 69(2): 345-367. (DOI:10.1177/0018726715584689) (SSCI; ABS4; FT50)
  24. Loi, R., Liu, Y., Lam, L. W., & Xu, J. 2016. “Buffering emotional job demands: The interplay between proactive personality and team potency.” Journal of Vocational Behavior. 95: 128-137. (DOI: 10.1016/j.jvb.2016.08.007) (SSCI; ABS4)
  25. Lam, L. W., Loi, R., & Chan, K. W. 2016 “Voice more and stay longer: How ethical leaders influence employee voice and exit intentions.” Business Ethics Quarterly. 26(3): 277-300. (SSCI; ABS4)
  26. Zou, H., Chen, X. Y., Lam, L. W., & Liu, X. 2016. “Psychological capital and conflict management in the entrepreneur–venture capitalist relationship in China: The entrepreneur perspective.” International Small Business Journal. 34(4): 446-467. (SSCI; ABS3)
  27. Xu, A. J., Loi, R. & Lam, L. W. 2015. “The bad boss takes it all: How abusive supervision and leader-member exchange interact to influence employee silence.” Leadership Quarterly. 26: 763-774. (http://dx.doi.org/10.1016/j.leaqua.2015.03.002) (SSCI; ABS4)
  28. Loi, R., Lam, L. W., Ngo, H. Y. & Cheong, S. I. 2015 “Exchange mechanisms between ethical leadership and affective commitment.” Journal of Managerial Psychology. 30: 645-658. DOI 10.1108/JMP-08-2013-0278. (SSCI; ABS3)
  1. “Getting our hands dirty: A ten-year journey of dirty work research.” Keynote presentation at the Taiwan Academy of Management, Taiwan Normal University, Dec. 24, 2019.
  2. “Analyzing simple and complex moderation in global business research.” Keynote speech at the 4th Beihang IEB Forum, School of Economics and Management, Beihang University, China, Oct. 20, 2018.
  3. “Conducting leadership research in Asia.” Keynote speech at the 2nd International Forum of Chinese Human Resource Management and Employee Well-being Management, School of Economics and Management, Wuhan University, China, Sept. 28-29, 2013.
  • Member, Asia Academy of Management Society, 2002-Present
  • Certified Facilitator, Zenger-Miller Inc., 1995
  • Member, The Academy of Management, 1991-Present
  • “Resumption of face-to-face classes in UM.” TV interview by TDM, Aug 14, 2021.
  • “Class resumption of UM graduating students.” Newspaper interview by the Macau Daily, April 21, 2020.
  • “介紹澳門大學及收生情況.”Radio interview by 北京人民廣播電台《教育面對面》節目監制張錚, Dec. 20, 2019.
  • “澳門大學及招生”TV interview by杭州電視台《留學的真相》, Nov. 7, 2019.
  • “Forum Introduction of the Greater Bay Area,” Speaker for the Guangdong-Hong Kong-Macao Greater Bay Area Forum on Regional Economy, Logistics and Tourism: Prospects and Opportunities, University of Macau, Oct. 27, 2017.
  • “Forum Introduction of the Greater Bay Area,” Speaker for the Guangdong-Hong Kong-Macao Greater Bay Area Forum on Regional Economy, Logistics and Tourism: Prospects and Opportunities, University of Macau, Oct. 27, 2017.
  • “Four Places of Cross-Straits Social Enterprise Summit (organized by Fuhong Society of Macau),” Moderator for the session on the Development and Ecosystem of Social Enterprises in Hong Kong, Sept. 21, 2017.
  • “The Impact of the Hong Kong-Zhuhai-Macau Bridge: An Examination from the Tourism Development Perspective.” Consultancy project for China Tourism Group Company, Limited and China Travel Service (Holdings) Hong Kong Limited, 2016 and 17.
  • “Turistas Seguem Críticas Personalizadas” (Tourists follow personalized opinions). Newspaper interview by the Jornal Tribuna de Macau (澳門論壇日報), August 28, 2017.
  • “Government vs. private sector job debate continues.” Newspaper interview by the Macau Business Daily, Oct. 21, 2016.
  • “Strategy and Innovation in Hospitality Industry.” Talk delivered for MGM Macau Hotel, July 18, 2016.
  • “GAME 2014 Gaming in Asia – Managing for Excellence.” Moderator for the Forum on Human Resource Management in MGM Hotel, Sept. 23, 2014.
  • “Officials ‘to blame’ for job fears.” Newspaper interview by the South China Morning Post, July 4, 2013.
  • “The profession of human resource management.” Invited Presentation on Career Talk by Tertiary Education Service Office (GAES, Gabinete de Apoio ao Ensino Superior), Government of Macau, Nov. 4, 2012.
  • “Fewer jobs for HK people in Macau.” Newspaper interview by the South China Morning Post, Oct. 1, 2012.
  • “澳門通將接受銀聯閃付卡付費.” Radio Interview by 澳門電台, March 6, 2012
  • “Luxury goods consumption by Mainlanders in Macau.” TV interview by TDM English News from 13:08 to 13:45 (http://portugues.tdm.com.mo/evideo.php?vid=6343), Feb. 10, 2012.
  • Macau Prime Awards for Service Excellence 2008.” Panel Judge, 2008.
  • “Macau Human Resource Forum.” Panel discussant for the American Chamber of Commerce in Macau, 2008.
  • “Market Survey on Customer Satisfaction.” Consultancy for Direcção dos Serviços de Regulação de Telecomunicações (Bureau of Telecommunications), Government of Macau, 2007.