Professor in Integrated Resort and Tourism Management
Head of Department of Integrated Resort and Tourism Management
UMDF Professorial Fellow
  • Ph.D., The Pennsylvania State University, USA
  • M.S., Oklahoma State University, USA
  • B.A., Nankai University, P. R. China
  • Sep. 2021 – Present: Professor & Head of Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau
  • Sep. 2021 – Present: UMDF Professorial Fellow, University of Macau
  • Jan. 2021 – Present: Executive Editor, Journal of Hospitality and Tourism Research
  • Aug. 2014 – Sep. 2021: Associate Professor / Professor / Charles W. Lanphere Professor, School of Hospitality and Tourism Management, Oklahoma State University
  • Aug. 2015 – Aug. 2020: Director of Graduate Programs / Associate Director – Research and Graduate Studies / Interim Director, School of Hospitality and Tourism Management, Oklahoma State University
  • Aug. 2008 – Aug. 2015: Assistant Professor / Associate Professor, School of Hospitality and Tourism Management, Purdue University
  • 2019: Best Paper Award, Central CHRIE Conference
  • 2018: Outstanding Graduate Faculty Mentor, College of Human Sciences, Oklahoma State University
  • 2017: I-CHRIE Outstanding Reviewer, I-CHRIE
  • 2015: Bruce I. Lazarus Teaching Award, School of Hospitality and Tourism Management, Purdue University
  • 2014: PSHRS Emerging Professional Award, Penn State Hotel & Restaurant Society
  • The Impacting Mechanism of Empowering Leadership on Employee Service Innovation Behavior from the Perspective of Ambidexterity, funded by China National Science Foundation, 2020-2023, CI
  • A Tourism Study of the City of Stillwater, OK – Baseline Tourism Data and Visitor Profile, funded by City of Stillwater, OK, 2018-2019, PI
  • Research on Consumers’ Evaluations and Effect Mechanism of Service Product Innovation, funded by China National Science Foundation, 2017-2020, CI
  • Interpersonal dynamics in hospitality and tourism experience
  • Human-technology interactions at hospitality service encounters
  • Emerging hospitality and tourism behavior in the context of COVID-19
  1. Miao, L., Im, Jinyoung, So, Kevin; Cao, Yan. (In press). Post-Pandemic and Post-Traumatic Tourism Behavior. Annals of Tourism Research.
  2. Jiang, T., Miao, Li, Fu, Xiaoxiao. (In press). Tourism and Yuan-Based Strangership. Annals of Tourism Research.
  3. Miao, L., So, K., Im, J., & Jiang, T. (2022). The pandemic’s effects on customer-to-customer engagement in hospitality consumption: A multi-country investigation. International Journal of Hospitality Management.
  4. Lin, M., Miao, L., Wei, W., & Moon, H. (2022). A conceptual research: The regulatory role of peer-to-peer engagement behaviors International Journal of Hospitality Management.
  5. Jang, Y., Miao, L., & Chen, C.-C. (2022). Pay now or pay later: The impact of time on payment preference in hotel booking. Journal of Vacation Marketing.
  6. Miao, L., Im, J., Fu, X., Kim, H., & Zhang, Y. (2021), Proximal and distal post-COVID travel behavior, Annals of Tourism Research, 88, 103159.
  7. Fan, X., Im, J., Miao, L., & Tomas, S. (2021), Silk and steel: A gendered approach to career and life by upper echelon women in the hospitality and tourism industry in China, International Journal of Hospitality Management, 97, 103011
  8. Cao, Y., & Miao, L. (2021), Consumer responses to suboptimal food., Appetite, 163, 105205.
  9. Miao, L. (2021), The interplay between context and concept: Theorizing in hospitality and tourism research, Journal of Hospitality and Tourism Research, 10963480211002618.
  10. Miao, L., Lin, M., Wei, W., & Moon, H. (2021), Peer regulation in a peer-to-peer business model, Journal of Hospitality and Tourism Research., 10963480211031421
  11. van der Rest, JP.I., Wang, L., & Miao, L. (2020), Ethical concerns and legal challenges in revenue and pricing management, Journal of Revenue and Pricing Management, 19 (2), 83-84.
  12. van der Rest, JP. I., Sears, A. M., Miao, L., & Wang, L. (2020), A note on the future of personalized pricing: cause for concern, Journal of Revenue and Pricing Management, 19(2)
  13. Im, J., Kim, H., & Miao, L. (2020), CEO letters: Hospitality corporate narratives during the COVID-19 pandemic, International Journal of Hospitality Management, 92, 122701
  14. Lee, K.-S., Blum, D., Miao, L., & Tomas, S. (2020), The creative minds of extraordinary pastry chefs: An integrated theory of aesthetic expressions – A portraiture study, International Journal of Contemporary Hospitality Management, 32(9):3015-3034
  15. Lin, M., Miao, L., Wei, W., & Moon, H. (2019), Peer engagement behaviors: Conceptualization and research directions, Journal of Service Research, 22(4), 388-403.
  16. Fan, A., Wu, L., Miao, L., & Mattila, A. S. (2019), When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? –The moderating role of consumer technology self-efficacy and interdependent self-construal, Journal of Hospitality Marketing & Management, 1-22.
  17. Moon, H., Wei, W., & Miao, L. (2019), Complaints and resolutions in the P2P context, International Journal of Hospitality Management, 81, 239-248.
  18. Jang, Y., Chen, C., & Miao, L. (2019), Last-minute hotel booking: The impact of time on decision-making, Journal of Hospitality and Tourism Management, 39, 110-116.
  19. Moon, H., Miao, L., Hanks, L., & Line, N. D. (2019), Peer-to-peer interactions: Perspectives of Airbnb guests and hosts, International Journal of Hospitality Management, 77, 405-414.