University of Macau, Faculty of Business Administration
Dr. Lawrence Hoc Nang FONG (馮學能)2019-03-04T15:44:14+00:00

Dr. FONG, Lawrence Hoc Nang

Assistant Professor in Integrated Resort and Tourism Management

Faculty of Business Administration
University of Macau, E22
Avenida da Universidade, Taipa, Macau, China

Contact Information

Room:E22-3037
Telephone:(853) 8822-4188
E-mail:lawrencefong
  • Ph.D. in Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong
  • M.Sc. in Management, University of Surrey, United Kingdom
  • B.B.A. in Finance, University of Macau, Macau
  • Assistant Professor, Faculty of Business Administration, University of Macau (Aug. 2014 – Present)
  • Adjunct Visiting Assistant Professor – Centre for Macau Studies, University of Macau (March 2018 ~ Present)
  • Lecturer, Faculty of Business Administration, University of Macau (Jan. 2014 – Jul. 2014)
  • Teaching Assistant, School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Aug. 2010 – Dec. 2013)
  • Research Officer, Institute for the Study of Commercial Gaming, University of Macau (Jan. 2008 – Jun. 2010)
  • Undergraduate Courses
    • Introduction to Gaming Management (GAHM200)
    • Casino Management (GAHM306)
    • Responsible Gambling (GAHM312)
    • Professional Development in Convention and Hospitality Industry (GAHM418)
  • Online review research
  • Social media marketing
  • Online consumer behavior
  • Cognitive bias in gambling
  • Tourism and gaming impacts
  • Tourist behavior
  • Journal Articles
    1. Zhang, C. X., Fong, L. H. N., Li, S. N., & Ly, T. P. (accepted), National identity and cultural festivals in postcolonial destinations, Tourism Management [SSCI]
    2. Chark, R., Fong, L. H. N., Tang, C. M. F. (in press), A room of one’s own: Need for uniqueness counters online WoM, Cornell Hospitality Quarterly. DOI: 10.1177/1938965518790223 [SSCI]
    3. Fong, L. H. N., Chui, P. M. W., Cheong, I. S. C., & Fong, D. K. C. (2018), Moderating effects of social support on job stress and turnover intentions, Journal of Hospitality Marketing & Management, 27(7), 795-810 [SSCI]
    4. Chan, I. C. C., Fong, D. K. C., Law, R., & Fong, L. H. N. (2018), State-of- the-art social customer relationship management, Asia Pacific Journal of Tourism Research, 23(5), 423-436. [SSCI]
    5. Law, R., Fong, D. K. C., Chan, I. C. C., & Fong, L. H. N. (2018), Systematic review of hospitality CRM research, International Journal of Contemporary Hospitality Management, 30(3), 1686-1704. [SSCI]
    6. Fong, L. H. N., Lam, D., & Fong, D. K. C. (2018). Controllable superstition and its relationship with enduring and behavioral involvement in gambling, International Gambling Studies, 18(1), 92-110. [SSCI]
      • Media coverage:
        Gambling Research Exchange Ontario, The role of controllable superstition in gambling involvement, March 14, 2018.
    7. Fong, D. K. C., Fong, L. H. N., Chark, R., & Chui, P. M. W. (2018). The bias of size in gambling decisions: Evidence from a casino game, Cornell Hospitality Quarterly, 59(1), 78-84. [SSCI]
      • Media coverage:
        Management INK, The bias of size in gambling decisions: Evidence from a casino game hierarchy, November 17, 2017.
    8. Fong. L. H. N., Lam, L. W., & Law, R. (2017). How locus of control shapes intention to reuse mobile apps for making hotel reservations: Evidence from Chinese consumers, Tourism Management, 61, 331-342. [SSCI]
      • Media coverage:
        Pacific Asia Travel Association (PATA), Hotel Online, and 9 others,
        In control with mobile booking apps? September 24, 2018
    9. Chan, I. C. C., Lam, L. W., Chow, C. W. C., Fong. L. H. N., & Law, R. (2017). The effect of online social reviews on hotel booking intention: The role of reader-reviewer similarity, International Journal of Hospitality Management, 66, 54-65. [SSCI]
    10. Loi, L. T. I., So, A. S. I., Lo, I. S., & Fong. L. H. N. (2017). Does the quality of tourist shuttles influence revisit intention through destination image and satisfaction? The case of Macao, Journal of Hospitality and Tourism Management, 32, 115-123.
    11. Fong. L. H. N., So, A. S. I., & Law, R. (2017). Exploring jaycustomer behavior and handling approach, International Journal of Contemporary Hospitality Management, 29(5), 1403-1425. [SSCI]
    12. Fong. L. H. N., Lei, S. S. I., & Law, R. (2017). Asymmetry of hotel ratings on TripAdvisor: Evidence from single- versus dual-valence reviews, Journal of Hospitality Marketing & Management, 26(1), 67-82. [SSCI]
    13. Law, R., Sun, S., Fong, D. K. C., Fong, L. H. N., & Fu, H. (2016). A systematic review of China’s outbound tourism research, International Journal of Contemporary Hospitality Management, 28(12), 2654-2674. [SSCI]
    14. Fong, L. H. N., Fong, D. K. C., & Law, R. (2016). A Formative Approach to Modeling Residents’ Perceived Impacts of Casino Development, Journal of Travel & Tourism Marketing. 33(8), 1181-1194. [SSCI]
    15. Wong, A. I., Fong, L. H. N., & Law, R. (2016). A longitudinal multilevel model of tourist outbound travel behavior and the dual-cycle model, Journal of Travel Research. 55(7), 957-970. [SSCI]
    16. Sun, S., Fong, L. H. N., Law, R., & Luk, C. (2016). An investigation of Gen-Y’s online hotel information search: The case of Hong Kong, Asia Pacific Journal of Tourism Research, 21(4), 171-185. [SSCI]
    17. Huang, Y., Fong, L. H. N., & Law, R. (2016). Concerns of integrated resort customers: Content analysis of reviews on TripAdvisor. e-Review of Tourism Research, 7. Retrieved from http://3ws1wk1wkqsk36zmd6ocne81.wpengine.netdna-cdn.com/files/2016/01/ ENTER2016_submission_8.pdf.
    18. Fong, L. H. N., So, A. S. I, & Law, R. (2016). Betting decision under break-streak pattern: Evidence from casino gaming, Journal of Gambling Studies, 32(1), 171-185. [SSCI] [Download the Article]
    19. Fong, L. H. N., Law, R., Tang, C. M. F., & Yap, M. H. T. (2016). Experimental research in hospitality and tourism: A critical review, International Journal of Contemporary Hospitality Management, 28(2), 246-266. [SSCI]
    20. Leung, D., Lo, A., Fong, L. H. N., & Law, R. (2015). Applying the Technology-Organization-Environment framework to explore ICT initial and continued adoption – An exploratory study of an independent hotel in Hong Kong, Tourism Recreation Research, 40(3), 391-406.
    21. Law, R., Fong, L. H. N., & Fong, D. K. C. (2015). How useful are university rankings in tourism? Annals of Tourism Research, 54, 219-221. [SSCI]
    22. Fong, L. H. N., Au, N., & Law, R. (2015). Recent research in Asia Pacific: The case of a professionally affiliated journal, Journal of Travel & Tourism Marketing, 32(3), 161-179. [SSCI]
    23. Law, R., Leung, R., Lo, A., Leung, D., & Fong, L. H. N. (2015). Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies, International Journal of Contemporary Hospitality Management, 27(3), 431-452. [SSCI]
    24. Yap, M. H. T., Ineson, E. M., Tang, C. M. F., & Fong, L. H. N. (2015). Chinese hospitality students’ perceptions of diversity management, Journal of Hospitality & Tourism Education, 27(2), 60-68.
    25. Shani, A., Fong, L. H. N., Leung, D., Law, R., Gavriel-Fried, B., & Chhabra, D. (2014). Ethics of gambling? Tourism Recreation Research, 39(3), 453-486.
    26. Fong, L. H. N., Law, R., and Lam, D. (2014). An examination of factors driving Chinese gambler’s fallacy bias, Journal of Gambling Studies, 30(3), 757-770. [SSCI] [Download the Article]
    27. Leung, D., Li, G., Fong, L. H. N., Law, R., and Lo, A. (2014). Current state of China tourism research. Current Issues in Tourism, 17(8), 679-704. [SSCI]
    28. Fong, L. H. N., Lee, H. A., Luk, C., & Law, R. (2014). How do hotel and tourism students select internship employers? A segmentation approach. Journal of Hospitality, Leisure, Sport & Tourism Education, 15, 68-79. [SSCI] [Download the Article]
    29. Law, R., Fong, L. H. N., and Leung, D. (2013). Hospitality research in China: A review of publications in leading journals. China Management Studies, 8(3), 147-182
    30. So, S. I., Dioko, L. A. N., & Fong, L. H. N. (2012). Attracting divergent segments to a destination: Assessing segment compatibility by activities sought-a case study of Macao. Journal of Vacation Marketing, 18(4), 341-357.
    31. Fong, D. K. C., Fong, L. H. N., & Li, S. Z. (2011). The social cost of gambling in Macao: Before and after the liberalisation of the gaming industry. International Gambling Studies, 11(1), 43-56. [SSCI]
    32. Ozorio, B., Lam, D., & Fong, H. N. (2010). The influence of individualism and uncertainty avoidance on per capita gambling turnover. International Gambling Studies, 10(3), 221-238. [SSCI]
    33. Fong, K. C., & Fong, H. N. (2009). Ten years after the handover: Retrospect and prospect of the development of Macau gaming industry. Hong Kong and Macau Studies, 16(Winter), 23-40, (in Chinese).
  • Book Chapters
    1. Fong, L. H. N., Chan, I. C. C., Law, R., & Ly, T. P. (2018), The mechanism that links the implicit theories of intelligence and continuance of information technology: Evidence from the use of mobile apps to make hotel reservations. In Stangl, B. & Pesonen, J. (Eds.), Information and Communication Technologies in Tourism 2018 (pp. 323-335). Cham, Switzerland: Springer International Publishing.
    2. Fong, L. H. N. (2017). The effect of user-generated content on consumer responses in hotels and restaurants: A social communication framework. In Gursoy D. (Ed.) Routledge Handbook of Hospitality Marketing (pp. 551-561). London, UK: Taylor & Francis.
    3. Sun, S. Y. Y., Law, R., Luk, C., & Fong, L. H. N. (2017). Channels for searching hotel and travel information. In Schegg R. & Stangl, B. (Eds.) Information and Communication Technologies in Tourism 2017 (pp. 445-458). Switzerland: Springer International Publishing.
    4. Sun, S. Y. Y., Law, R., Schuckert, M., & Fong, L. H. N. (2015). An investigation of hotel room reservation: What are the diverse pricing strategies among competing hotels? In Tussyadiah, I. & Inversini, A. (Eds.) Information and Communication Technologies in Tourism 2015 (pp. 723-734). Berlin Heidelberg: Springer-Verlag.
    5. Fong, L. H. N., Lee, A. H., Luk, C., Leung, D., and Law, R. (2014). Sharing internship experience on the Internet: A study of tourism and hotel management college students. In Xiang, Z. & Tussyadiah, I. (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 785-797). Switzerland: Springer.
    6. Leung, D., Lee, A. H., Fong, L. H. N., and Law, R. (2014). Assessing the visibility of hotels In Smartphones: A case study of hotels in Hong Kong. In Xiang, Z. & Tussyadiah, I. (Eds.), Information and Communication Technologies in Tourism 2014 (pp. 841-854). Switzerland: Springer.
    7. Fong, L. H. N., Lee, A. H., Leung, D., and Law, R. (2013). Between online and offline channels: Internship information search by tourism and hotel management college students. In Cantoni, L. & Xiang, Z. (Eds.), Information and Communication Technologies in Tourism 2013 (pp. 519-529). New York: Springer.
  • Conference Report
    1. Fong, L. H. N. & Law, R. (2016), ENTER2016@ Bilbao – eTourism: Empowering Places, Anatolia: An International Journal of Tourism and Hospitality Research27(4), 552-554
  • Conference Papers
    1. Ly, T. P., & Fong, L. H. N. (2018), What factors drive tourists to visit museums: The role of implicit personality belief. Paper presented at The Asia Pacific Tourism Association (APTA) 2018 Annual Conference, Mactan (Cebu), Philippines.
    2. Yap, M. H. T., Ineson, E. M., Tang, C. M. F., & Fong, L. H. N. (2014), Chinese Hospitality Students’ Perceptions of Diversity Management. Paper presented at the 12th Asia-Pacific CHRIE Conference, Kuala Lumpar, Malaysia.
    3. Fong, L. H. N., Leung, D., & Law, R. (2013). The effect of choice of coupon incentive on consumer reaction: The case of restaurant coupon promotion. Paper presented at the 11th Asia-Pacific CHRIE Conference, Macau S.A.R., China.
    4. Leung, D., Sun, L. H. L., & Fong, L. H. N. (2013). Information quality evaluation of hotel websites in Macau: Model development and empirical evaluation. Paper presented at the 11th Asia-Pacific CHRIE Conference, Macau S.A.R., China.
    5. Fong, L. H. N., Poon, P. C. M., & Fung, D. S. F. (2013). Chinese customers’ satisfaction with hotels in Hong Kong: Determinants and moderating role of Chinese populations. Paper presented at the International Conference on Tourism Development 2013, Penang, Malaysia.
    6. Fong, L. H. N. (2013). Perceived luck in games of chance: Determinants and effect on intention to play. Paper presented at the ENTER Conference 2013, Innsbruck, Austria.
    7. Fong, L. H. N., & Law, R. (2012). Locus of control on luck: Theoretical and strategic implications for casino gaming. Paper presented at the First Asia Pacific Conference on Gambling & Commercial Gaming Research, Macau S.A.R., China.
    8. Fong, H. N., Lee, A. H., & Ladkin, A. (2011). Decomposition of perception of luck: Gamblers in Macao casino hotels. Paper presented at the 9th Asia-Pacific CHRIE Conference, Hong Kong.
    9. So, S. I. A., Dioko, L. A. N., & Fong, H. N. (2010). Is the strategy of attracting both gaming and heritage tourists working for Macao? An implication to destination marketers. Paper presented at the 8th Asia-Pacific CHRIE Conference, Phuket, Thailand.
    10. Lam, D., Ozorio, B., & Fong, H. N. (2008). An investigation into the effects of individualism and uncertainty avoidance on per capita gross lottery and casino gambling turnover. Paper presented at the 5th International Conference on Gaming Industry & Public Welfare, Beijing, China.
  • Book Review
    1. Fong, L. H. N. & Law, R. (2014). [Review of the book Managing Airports: An International Perspective, by A. Graham]. Tourism Management, 42, 194-195.
    2. Fong, L. H. N. & Law, R. (2013). [Review of the book A Primer on partial least squares structural equation modeling (PLS-SEM), by J. F. Hair, G. T. M. Hult, C. M. Ringle, & M. Sarstedt]. European Journal of Tourism Research, 6(2), 211-213.
  • Trade Article
    1. Fong, H. N. (2006, June). How should Macao develop conference industry? Business Intelligence, 10, 41 (in Chinese).
  • Guest Editor for a special issue of the Asia Pacific Journal of Tourism Research on “Experimental Research in Tourism”, (Jan 2019 ~ Present)
  • Guest Editor for a special issue of the International Journal of Contemporary Hospitality Management on ‘Social Media in Hospitality and Tourism’, 29(2) (2017)
  • Book Review Editor – Information Technology & Tourism (Feb 2015 ~ Present)
  • Journals
    • Annals of Tourism Research [SSCI]
    • Asia Pacific Journal of Tourism Research [SSCI]
    • Computers in Human Behavior [SSCI]
    • Cornell Hospitality Quarterly [SSCI]
    • Emerging Markets Finance and Trade [SSCI]
    • Environment, Development and Sustainability [SSCI]
    • Euro Asia Journal of Management
    • European Journal of Tourism Research
    • Information & Management [SSCI]
    • Information Technology & Tourism
    • International Journal of Contemporary Hospitality Management [SSCI]
    • International Journal of Hospitality Management [SSCI]
    • International Journal of Human-Computer Interaction [SSCI]
    • International Journal of Information Management [SSCI]
    • International Journal of Information Technology & Decision Making [SSCI]
    • Journal of Air Transport Management [SSCI]
    • Journal of China Tourism Research
    • Journal of Gambling Studies [SSCI]
    • Journal of Hospitality & Tourism Research [SSCI]
    • Journal of Hospitality and Tourism Technology
    • Journal of Hospitality Marketing & Management [SSCI]
    • Journal of Macau Studies (Chinese)
    • Journal of Tourism and Cultural Change [SSCI]
    • Journal of Tourism Research & Hospitality
    • Journal of Travel & Tourism Marketing [SSCI]
    • Journal of Vacation Marketing [SSCI]
    • Sustainability [SSCI]
    • Technological Forecasting and Social Change [SSCI]
    • Technologies
    • Telematics and Informatics [SSCI]
    • Tourism Management [SSCI]
    • Tourism Management Perspectives [SSCI]
    • Tourism Review

(for details, see my Publons profile at https://publons.com/author/656952/lawrence-hoc-nang-fong#profile)

  • Conferences
    • The Asia-Pacific CHRIE & EuroCHRIE Conference 2019, Hong Kong S.A.R., China
    • The Global Travel & Tourism Partnership (GTTP) Annual Conference 2018, Macau S.A.R., China
    • The Asia-Pacific CHRIE Conference 2018, Guangzhou, China
    • 3rd Global Tourism & Hospitality Conference
    • The Asia-Pacific CHRIE Conference 2017, Bali, Indonesia
    • 2nd Global Tourism & Hospitality Conference
    • 15th Asia Pacific Forum for Graduate Students Research in Tourisim
    • The Asia-Pacific CHRIE Conference 2016, Bangkok, Thailand
    • The Asia-Pacific CHRIE Conference 2015, Auckland, New Zealand
    • The 20th Asia Pacific Tourism Association Conference
    • Global Tourism & Hospitality Conference and Asian Tourism Forum 2014
    • The Asia-Pacific CHRIE Conference 2013, Macau S.A.R., China
  • Does writing commentary shape hotel online rating? Multi-year Research Grant, University of Macau, 2018 ~ 2020. (Principal Investigator)
  • The effects of aroma and music on hotel guests’ satisfaction, Multi-year Research Grant, University of Macau, 2018 ~ 2020. (Co-Investigator)
  • Cognitive biases by the size of the medium in value perception, Multi-year Research Grant, University of Macau, 2017 ~ 2019. (Co-Investigator)
  • Diluting the Magical Contagion Effect of Reclaimed Water: Implications to Hoteliers, Multi-year Research Grant, University of Macau, 2016 ~ 2018. (Principal Investigator)
  • Neuroeconomic Study of Pathological Gambling, Multi-year Research Grant, University of Macau, 2016 ~ 2019. (Co-Investigator)
  • Evaluation of Hotel Websites using Fuzzy Multiple Attribute Decision Making Model, School of Hotel and Tourism Management One-off Special Fund, The Hong Kong Polytechnic University, 2016 ~ 2018. (Co-Investigator)
  • Developing a Scale to Measure Superstitious Beliefs in Casino Gaming, Start-up Research Grant, University of Macau, 2014 ~ 2015. (Principal Investigator)
  • Macao Visitor Profile Study, Institute for the Study of Commercial Gaming Research Fund, University of Macau, 2009. (Co-Investigator)
  • Responsible Gambling Awareness and Usage among Macao Residents and Tourists, Institute for the Study of Commercial Gaming Research Fund, University of Macau, 2009. (Co-Investigator)
  • Research Award 2018 – Best of the Faculty, Faculty of Business Administration, University of Macau
  • Best Reviewer for the 16th Asia Pacific CHRIE (ApacCHRIE) Conference 2018
  • Publons Peer Review Award 2018, Recognized as One of the Top 1 Per Cent of Peer Reviewers in Social Sciences, General, Publons
  • Publons Peer Review Award 2017, Recognized as One of the Top 1 Per Cent of Peer Reviewers in Social Sciences, Publons
  • Publons Peer Review Award 2017, Recognized as One of the Top 1 Per Cent of Peer Reviewers in Business, Management, and Accounting, Publons
  • Outstanding Academic Staff 2016/2017, Faculty of Business Administration, University of Macau
  • Sentinel of Science Award 2016, Recognized as the Top 10 Per Cent of Researchers Contributing to the Peer Review of the Field of Business, Management and Accounting, Publons
  • Teaching Award 2017, Faculty of Business Administration, University of Macau
  • Research Award 2016, Faculty of Business Administration, University of Macau
  • Teaching Award 2016, Faculty of Business Administration, University of Macau
  • Research Award 2015, Faculty of Business Administration, University of Macau
  • Teaching Award 2015, Faculty of Business Administration, University of Macau
  • Panel session moderator in the Responsible Gambling Symposium 2018 (December 2018)
  • Panel session moderator in the Forum on Tourism and Hospitality Education in the Greater Bay Area (November 2018)
  • Panelist in the Cambodia International Gaming Conference 2018 (September 2018)
  • Session moderator in the ApacChrie 2018 Conference (June 2018)
  • Participation in Academic Reputation Survey of Clarivate Analytics (March 2018)
  • Panelist of Publishing Workshop at the ENTER2018 PhD Workshop (January 2018)
  • Mentor for Research Clinic at ENTER2018 PhD Workshop (January 2018)
  • Doctoral thesis examiner (City University of Macau) (2018)
  • Country/Regional Representatives – Macau, Asia Pacific CHRIE (July 2017 ~ Present)
  • Participation in the Times Higher Education World University Rankings exercise (2017 ~ 2018)
  • Participation in the QS World University Rankings exercises (2015 ~ 2018)
  • Reviewer for the Research Grants Council of Hong Kong S.A.R., China (2017)
  • Convener, School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Macao) Alumni Association (2016)
  • Chairperson of the Gaming Management Certificate Program, G2E Asia Global Gaming Expo 2014 (May 2014)
  • Program Committee Member of the ENTER Conference 2014 (October 2013 ~ January 2014)
  • Member of the Economic Development Commission, Macau S.A.R. Government (November 2017 ~ Present)
  • Acting Member of Consultative Committee of Statistics, Statistics and Census Service, Macao S.A.R. Government (2015 ~ Present)
  • Consultant of the Young Entrepreneurs Aid Scheme sponsored by the Galaxy Entertainment Group Foundation (2015 ~ 2018)
  • Guest speakers at conferences / workshops / seminars organized by the Guangdong Tourism Bureau, the Ministry of Economy and Finance in Cambodia, Galaxy Entertainment Group Foundation, Melco Crown Entertainment, Wynn Macau, Centre for Macau Studies, South China MBA Union, and Association of Macau Youth Volunteers
  • Interviewed by media including Inside Asian Gaming magazine, Hoje Macau newspaper, The Economist magazine, Macao Daily News, Macau Business Daily newspaper, and Breakazine magazine
  • Certified Hospitality Educator – Awarded by the American Hotel & Lodging Educational Institute in October 2013
  • Individual member of the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Member of the Tourism Research Information Network (TRINET)
  • Individual member of International Federation for IT and Travel & Tourism (IFITT)
  • Member of the Macau Association of Economic Science
  • Member of the Macau New Chinese Youth Association
  • Director, Macao Tertiary Education Workers Interchange and Promotion Association, Macao S.A.R.
  • Standing director of the Macao Wisdom, Humanities, and Politics Association