University of Macau, Faculty of Business Administration
Prof. Joanne Sow Hup CHAN2018-10-08T09:56:21+00:00

Prof. Joanne Sow Hup CHAN

Associate Professor in Management

Faculty of Business Administration
University of Macau, E22
Avenida da Universidade, Taipa, Macau, China

Contact Information

Room: E22-2069
Telephone: (853) 8822-4749
E-mail: joannec
  • Ph.D, Interpersonal Communication, Bangkok University-Ohio University, Thailand – USA
  • MBA, General MBA, The University of Nottingham, England
  • GDFM, Financial Management, Singapore Institute of Management, Singapore
  • B.Sc, Computer Sc./Information Systems, Deakin University , Australia
  • Undergraduate Courses
    • Principles of Business Management (MGMT110)
    • Business Communication I (MGMT202)
    • Business Communication II (MGMT203)
    • Business Communications (MGMT220)
    • Advance Business Communication (MGMT304)
    • Research Methods (MGMT331)
    • Communication Management (MGMT367)
    • Intercultural Communication for Management (MGMT471)
    • Entrepreneurship (GBMT406)
    • Interpersonal and Small Group Communication (COMM102)
  • Postgraduate Courses
    • Negotiation Skills (IMBB140)
    • Communication and Presentation Skills (IMBB102)
  • Burnout
  • Hospitality
  • Job attitudes
  • Organizational communication
  • Micro and small business
  • Work/life balance
  1. Wan, P., and Chan S. H. (2018). Perceptions of casino dealers toward organizational justice: Are there any gender differences? Journal of Human Resources in Hospitality and Tourism, Volume 17(3), 271-295.
  2. Chan, S. H., and Lai, H. Y. (2017). Understanding the link between communication satisfaction and organizational citizenship behavior. Journal of Business Research, 70, 214–223.
  3. Chan, S. H. and Ng, T.S. (2016). Ethical Negotiation Values of Chinese negotiators. Journal of Business Research, 69(2), 823-830.
  4. Chan, S. H., Mai, X., Kuok, O.M., Kong, S.H. (2016). The influence of satisfaction and promotability on the relation between career adaptability and turnover intentions. Journal of Vocational Behavior, 92, 167-175.
  5. Chan S. H., Wan, P., Wong, I. (2015). Exploring the differences among Chinese casino gamblers’ characteristics, motivations and behaviors. Journal of Vacation Marketing, 21(1), 23-36.
  6. Chan, S. H., Lin, J. (2015). Microfinance products and service quality in financial and quasi-financial institutions in China. Strategic Change, 24(3), 267-284.
  7. Munoz, M., Welsh, D.H.B., Chan, S. H., Raven, P.V. (2014). Microenterprises in Malaysia: A preliminary study of factors for management success. International Entrepreneurship and Management Journal, 11(3), 673-694.
  8. Chan, S. H., Lin, JianXiong (2013). Financing of micro and small enterprises in China: An exploratory study. Strategic Change, 22(7-8), pp. 431–446.
  9. Chan, S. H., Wan, P. and Pilkington, P. (2012). Policies on smoking in the casino workplace and their impact on smoking behavior among employees: Case study of casino workers in Macao. International Journal of Hospitality Management, 31, pp. 728-734.
  10. Chan, S. H. and Qui, H. H. (2011). Loneliness, Job Satisfaction, and Organizational Commitment of Migrant Workers: Empirical Evidence from Shishi , China . International Journal of Human Resource Management.
  11. Chan, S. H. and Abdul Ghani, M. (2011). The impact of microloans in vulnerable remote areas: Evidence from Malaysia . Asia Pacific Business Review.
  12. Chan, S. H. (2010). The influence of leadership expertise and experience on organizational performance: A study on Amanah IkhtiarMalaysia. Asia Pacific Business Review. 16(1-2), pp. 59-77.
  13. Chan, S. H. (2010). Microfinance-microenterprise relationship: A Malaysian experience. In M. Munoz (Ed.), Microenterprise: Concepts and Cases. Elgar Publishing.
  14. Chan, S. H. (January 2010). The Influence of Leadership Expertise and Experience on Organisational Performance: A Study of AmanahIkhtiar Malaysia. In C. Rowley and M. Warner (Eds.), Whither South East Asian Management? The first decade of the New Millennium (pp. 59-77). UK: Routledge.
  15. Chan, S. H. (2009). Management in Malaysia. In H. Hasegawa and C. Noronha (Eds.), Asian Business & Management – Theory, practice and perspectives. UK: Palgrave MacMillan.
  16. Chan, S. H. (2007). Helping students grasp concepts relating to conflict. In A. Kaul and S. K. Gupta (Eds.), Management communication trends and strategies, pp. 220-240. New Delhi: Tata McGraw Hill Publishing Company Limited.
  17. Chan, S. H. (2006). Communication Skills for Effective Management. Asian Business and Management Journal, 5(4), pp. 559-561.
  18. Chan, S. H. (2006). Understanding the nature of commitment in grassroots development organization. Euro Asia Journal of Management, 16(1), pp. 41-52.
  19. Chan, S. H. (2006). Organizational identification and commitment of members of a human development organization. Journal of Management Development, 25(3), pp. 249-268.
  20. Chan, S. H. (2006). The Global Negotiator: Making, Managing, and Mending Deals Around the World in the Twenty-first Century. Asian Business and Management Journal, 5(1), pp. 149-151.
  21. Chan, S. H. (2005). Communication ethics in an age of diversity. The  Southern Communication Journal, 70, 4, 348-349.
  22. Chan, S. H. (2005). An Exploratory Study of Using Micro-credit to Encourage the Setting up of Small Businesses in the Rural Sector in Malaysia. Asian Business and Management Journal – Special Issue on Critical Perspective, 4(4), pp. 455-479.
  23. Chan, S. H. (2005). Incorporating students input in tailoring technology course material. International Journal of the Computer, the Internet and Management, Vol. 13 No. 3 (September – December, 2005), pp. 69-78.
  24. Chan, S. H. and Simpson, T. (2005). Multiple coexisting bottom lines: Insights from Arvind Singhal’s “Distinguished International Scholar” address at the University of Macau. Euro Asia Journal of Management, 15(2), pp. 125-131.
  25. Chan, S. H. (2005). Online relationship: Findings from an investigation conducted in a collectivistic culture. International Journal of the Computer, the Internet and Management, 13(SP3), pp. 25.1-25.10.
  26. Chan, S. H. (2003).  Human communication: A basic course. The English Teacher: An International Journal, 6(3).
  1. The interrelationships between casino brand image, casino service, customer satisfaction and loyalty. A paper presented at the 2018 Global Marketing Conference, Hotel New Otani Tokyo, Tokyo, Japan, July 26-29, 2018. Chan, S.H., Wan, P., Joen, M.
  2. The influence of positive affect in the relations between self-esteem, job search self-esteem and career adaptability of undergraduate Korean students. A paper presented at the 12th Biennial Conference of Asian Consumer and Family Economics Association (ACFEA), Fuzhou, China, July 11-14, 2018. Chan, S.H., Chan, K.T., Joen, M.
  3. La qualité de l’emploi : validation d’un instrument de mesure et comparaison internationale des attentes. Association Internationale de Management Strategique (AIMS), XXVIIth annual Conference, University of Montpellier, Montpellier, France, June 6-8, 2018. Ben Yedder , M.; Chan, S.H. ; Bader, F.; Vipulakom, K.; Santini, P.P.; Peretti, J.M.
  4. Understanding the influence of future work self and self-esteem on career adaptability. A paper presented at the AIB SE-Asia 2017 Regional Conference, Chiangmai, Thailand, December 7-9, 2017. Chan, S.H., and Chan, K.T.
  5. Job quality: A cross national comparative study of expectations. A paper presented at International Conference on Organization and Management (ICOM), Park Rotana, Abu Dhabi, United Arab Emirate, November 19-20, 2017. Ben Yedder, M., Chan, S.H., Vipulakom, K.
  6. Work-family conflict and Turnover Intention of Female Casino Employees in Macau. Paper accepted for presentation at the 29thAustralian and New Zealand Academy of Management Conference, Queenstown, New Zealand, Dec. 2-4, 2015. Chan S.H. & Kuok, O.M.
  7. Factors influencing loan delinquency among Chinese micro and small enterprise owners. Paper presented at the Twenty Fourth Annual World Business Congress, Famagusta, North Cyprus, May 26-30, 2015. Chan, S.H., Lin, J.J.
  8. Understanding the predicaments of micro and small enterprise owners in China. Paper presented at The Small Business Institute 39th Annual Academic Conference, “Celebrating the Spirit, Soul, and Swagger of Small Business” February 12-14, 2015, Sirata Beach Resort 7 Conference Centre, St. Pete Beach, Florida. Chan, S.H., Lin, J.J.
  9. Perceive justice as mediator for communication satisfaction and organizational citizenship behavior. Paper presented at the Academy of International Business Northeast (AIB-NE), Rhode Islands, Providence, USA, November 13-15, 2014. Chan S.H., Lai, I.
  10. Understanding the role of politics, support, exhaustion, job satisfaction and commitment on turnover intention. Paper presented at the Academy of International Business Northeast (AIB-NE), The Connecticut Convention Center, Hartford, Connecticut, USA, October 10 – 12, 2013. Chan, S.H., James, M. and Kuok, O.M.
  11. Work values and job involvement of the post-80s in Macao. Proceedings of the 26th Annual Australian and New Zealand Academy of Management Conference, Perth, Western Australia, Australia, December 5-7, 2012. Chan, S. H., Lei, C. K., and Kong, S. H.
  12. Pay satisfaction, work-family conflict and turnover intention of casino employees. Proceedings of the 26th Annual Australian and New Zealand Academy of Management Conference, Perth, Western Australia, Australia, December 5-7, 2012. Chan, S.H. and Ao, C.T.
  13. Poverty alleviation at the local level: impact of microloans in Malaysia. Panel discussant at the Annual Meeting of the Academy of International Business, Washington, DC, USA, June 30-July 3, 2012. Chan, S. H.
  14. The entrepreneurial orientation of family microenterprises in Malaysia. A paper presented at the Small Business Institute (SBI) Conference, San Antonio, TX. February 16-18, 2012. Welsh, D.H.B., Munoz, J.M., Chan, S.H., & Raven, P.V.
  15. Segmentation of Chinese gamblers visiting Macau. Proceedings of the Academy of International Business Southeast Asia Regional Conference, Taipei, Taiwan, December 1-3, 2011. Chan S.H., Wan, Y.K.P. and Speece, M.
  16. Understanding microenterprise owners’ motivation and intention: An exploratory study. Proceedings of the Twentieth Annual World Business Congress, Poznan, Poland, July 3-7, 2011. Chan S. H.
  17. Importance of service elements among Chinese gamblers visiting Macau. Proceedings of the 2011 Society of Interdisciplinary Business Research (SIBR) Conference on Interdisciplinary Business & Economics Research, Bangkok, Thailand, June 16-18, 2011. Chan S.H., Wan, Y.K.P. and Speece, M.
  18. Turnover intention of talented employees: an exploratory study. Proceedings of the Academy of International Business Southeast Asia Regional Conference, Ho Chi Minh City, Vietnam, December 2-4, 2010. Chan, S. H., Li L. J., and Kuok, O. M.
  19. Knowledge and attitude about HIV/AIDS among sex workers in Macao: An exploratory study. Proceedings of the 8th Biennial PACA Conference, Shenzhen, Guangdong, China, July 16-18, 2010. Chan, S. H., Nogueira, A., Cheung, L.H., and Lo, K.H.
  20. What is the effect of job and demographic factors, job satisfaction and organizational commitment on turnover intention in China? Proceedings of the 52nd Annual Meeting of the Academy of International Business, Rio de Janerio, Brazil, June 26-29, 2010. Chan S. H. and Li L.
  21. Is there any relationship between loneliness, job satisfaction and organizational commitment of migrant workers? Proceedings of the 23rd Annual Australian and New Zealand Academy of Management Conference, Melbourne, Australia, December 1-4, 2009. Chan, S. H. and Qiu, H. H.
  22. The impact of microloans in vulnerable remote areas in Malaysia. Proceedings of the 51st Annual Meeting of the Academy of International Business “Is the World Flat or Spiky? Implications for International Business” San Diego, California, USA, June 27-30, 2009. Chan, S. H. and Abdul Ghani, M.
  23. The Perceived Appropriateness and Ability to Engage in Deceptive Tactics in China . Proceedings of the 7th Biennial International Conference of Pacific and Asian Communication Association 2009, Selangor , Malaysia , Jan. 10-12, 2009. Gordon T. S. Ng and S. H. Chan
  24. Putting your application material together: What employers are looking for? A case of Macau SAR. Proceedings of the 6th AsiaAcademy of Management, 2008, Taiwan , Dec. 14-16, 2008. S. H. Chan and O. M. Kuok
  25. Leadership influence on organizational performance: An investigation of leadership in a human development organization. Proceedings of the 22nd Annual Australian and New Zealand Academy of Management Conference, New Zealand, Dec. 2-5, 2008. S. H. Chan
  26. Perceptions of employers on their new recruit in Macau SAR. Proceedings of the 22nd Annual Australian and New Zealand Academy of Management Conference, New Zealand, Dec. 2-5, 2008. S. H. Chan and O. M. Kuok
  27. Sustaining growth in human development organization: Does leadership really matter? Proceedings of the XIII FIEALC Congress, Macau SAR, PR China. Sept. 25-28, 2007. S. H. Chan
  28. Helping students grasp concepts relating to conflict. Proceedings of the 6th Asia Pacific Association of Business Communication Conference, Ahmedabad, India. Dec. 12 – 16, 2006. S. H. Chan
  29. Organization commitment of small business owners. Proceedings of the Fifth West Lake International Conference on SMB, Hangzhou, PR China, Oct. 15-18, 2005. S. H. Chan
  30. Online Relationship: Findings from an investigation conducted in a collectivistic culture. Book of Proceedings of the International Conference on Computer and Industrial Management, Bangkok, Thailand. October 29-30 2005. S. H. Chan
  31. Students’ perception of university services. Proceedings of the 5th Annual Hawaii International Conference on Business, Waikiki BeachMarriott Waikiki Honolulu, Hawaii, U.S.A. May 26-29 2005. S. H. Chan
  32. Shyness and online relationship among university students. Proceedings of the 5th Annual Hawaii International Conference on Business, Waikiki Beach Marriott Waikiki Honolulu, Hawaii, U.S.A. May 26-29 2005. S. H. Chan and K. Vipulakom
  33. Content management for distance learning program: A case study on a distance learning program in Thailand. Proceedings of the Knowledge Management International Conference and Exhibition 2004, Penang, Malaysia, Feb. 14-15, 2004. S. H. Chan
  34. Considerations to Assure Positive Learning. Proceedings of the Hawaii International Conference on Arts & Humanities, Renaissance Ilikai Waikiki Honolulu, Hawaii, U.S.A. Jan. 8-11, 2004. S. H. Chan
  35. Suitable Course Contents for the Humanities Students. Proceedings of the Hawaii International Conference on Arts & Humanities, Renaissance Ilikai Waikiki Honolulu, Hawaii, U.S.A. Jan. 8-11, 2004. S. H. Chan
  36. Pro-Poor Policies to Encourage the Setting Up of Small Businesses in the Rural Sector of Malaysia. Proceedings of the Fifth West LakeInternational Conference on SMB, Hangzhou, PR China, Nov. 1-3, 2003. S. H. Chan
  37. Organizational identification and commitment of members of a human development organization: A study of organizational members of Amanah Ikhtiar Malaysia. A paper presented at the Intercultural Communication Conference, Florida, Miami, U.S.A., February 19-22, 2003. S. H. Chan
  38. Distance Learning English Language program: Considerations to ensure positive learning. A paper accepted for the First Association of Private Higher Education Institutions of Thailand International Conference, Bangkok, Thailand, November 18-21, 2001. S.H. Chan
  39. Distance Learning English Language program in Thailand: A case study on Modern English Show. A paper presented at the ASAIHL Inter-university Conference, Chulalongkorn University, Bangkok, Thailand, July 20, 2001. S.H. Chan