Email

jlai@um.edu.mo

Tel

+853 8822-4712

Office

E22-2057
Faculty of Business Administration
University of Macau, E22
Avenida da Universidade,
Taipa, Macau, China

Associate Professor in Management

Academic Qualifications

  • PhD in Management, The University of Hong Kong, Hong Kong, 2007

Related Working Experiences

  • Instructor, Department of Management, City University of Hong Kong (2000 – 2003)
  • Senior Research Assistant, Department of Management, City University of Hong Kong (1998 – 2000)

Teaching

  • Undergraduate Courses
    • Principles of Business Management (.)
    • Human Resource Management (.)
    • Global Human Resource Management (.)
    • Employees Relations, Safety, and Health (.)
    • Research Methods (.)
    • Organizational Behavior (.)

Research Interests

  • Organizational citizenship behavior
  • Dirty work
  • Job stress

Research Projects

  • The role of ethical leadership in knowledge sharing: Examining intrinsic and extrinsic motivation processes, 2014-2015, Principal Investigator
  • An investigation of psychological processes of turnover contagion, funded by the Research Committee of the University of Macau, 2011-2012, Principal Investigator
  • The Effect of Regulatory Fit on Attitudes and Behavior of Internal Customers, funded by the Research Committee of the University of Macau, 2010, Co-principal Investigator
  • The Study of Dirty Work in Gaming Industry, funded by the Research Committee of University of Macau, 2007-2009, Principal Investigator

Selected Journal Papers

  1. Zhu, J. N. Y., Lam, L. W., & Lai, J. Y. M. (2019). Returning good for evil: A study of customer incivility and extra-role customer service. International Journal of Hospitality Management, 81: 65-72. (ABS3)
  2. Schaubroeck, J. M., Lam, L. W., Lai, J. Y. M., Lennard, A. C., Peng, A. C., & Chan, K. W. (2018). Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal. Journal of Applied Psychology, 103(10), 1086-1100. (ABS4*; FT50)
  3. Lai, J. Y. M., Chow, C. W.C., & Loi, R. (2018). The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong. The International Journal of Human Resource Management, 29(12), 1972-1998. (ABS3)
  4. Luk, Chung Leung, Chow, C. W. C., Wan, W. W. N., Lai, J. Y. M., Fu, I. S. F., & Fong, C. P. S. (2017). An institutional perspective on modernization and sex-appeal advertising. Asia Pacific Journal of Marketing and Logistics, 29(2), 220-238.
  5. Ruan, S., Lai, J. Y. M., Chen, X., Zhang, X. (2016). Deviated Expectation based Classification Method for Stock Price Prediction. Services Transactions on Big Data (STBD), 3(2), 36-46.
  6. Chow, C. W. C., Lai, J. Y. M., & Loi, R. (2015). Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Tourism Management, 48, 362-369. (ABS4)
  7. Lai, J. Y. M., Lam, S. S. K., & Chow, C. W. C. (2015). What good soldiers are made of: The role of personality similarity. Journal of Managerial Psychology. (ABS3)
  8. Wang, X., Chow, W. C., Yang, Z., & Lai, J. Y. M. (2013). Market Signals: Website Investment and Physical Store Existence. Asia Pacific Journal of Marketing and Logistics, 26(1), 94-113.
  9. Lai, J. Y. M., Lam, L. W., & Lam, S. S. K. (2013). Organizational citizenship behavior in work groups: A team cultural perspective. Journal of Organizational Behavior, 34(7), 1039-1056. (ABS4; nominated for the Journal of Organizational Behavior Best Paper Award 2013)
  10. Lai, J. Y. M., Chan, K. W., & Lam, L. W. (2013). Defining who you are not: The roles of moral dirtiness and occupational and organizational disidentification in affecting casino employees’ turnover intention. Journal of Business Research, 66(9), 1659-1666. (ABS3)
  11. Lai, J. Y. M., & Lam, L. W. (2012). Dirty work in Chinese societies. In X. Huang & M. H. Bond (Eds.). Handbook of Chinese organizational behavior, Edward Elgar: Cheltenham, UK, p. 103-117.
  12. Loi, R., Lai, J. Y. M., & Lam, L. W. (2012). Working under a committed boss: A test of the relationship between supervisors’ and subordinates’ affective commitment. Leadership Quarterly, 23, 466-475. (ABS4)
  13. Lai, J. Y. M., Lam, L. W., & Liu, Y. (2010). Do you really need help? A study of employee supplication and job performance in China. Asia Pacific Journal of Management, 27, 541-559. (ABS3)
  14. Akhtar, S., Lee, J. S. Y., & Lai, J. Y. M. (2003). Influences of stressors and coping resources on job burnout and intention to quit among the nurses in the public hospitals of Hong Kong : Implications for human resource management (Final Report HSRC # 278108). Hong Kong: Health Services Research Committee.

Selected Conference Papers

  1. Zhu, J. N. Y., Lam, L. W., & Lai, J. Y. M. (2017). Emotion displays in emotionally demanding job： The effects of perceived supervisor support and work engagement. 10th Asia Academy of Management and 10th Taiwan Academy of Management Joint Conference: Contextualization: The Role of Context in Theory Building and Exploring New Ideas. Fukuoka, Japan.
  2. Chow, C. W. C., Lai, J. Y. M., Kwok, M. L. J. 2011. Emotional contagion in travel and tourism industry: The moderating role of trust in leaders and leader-member exchange. EMAC 40th conference, Ljubljana, Slovenia
  3. Loi, R., Lai, J. Y. M., & Lam, L. W. 2010. An investigation of the trickle-down effect of affective commitment in supervisor-subordinate dyad. The Asia Academy of Management Seventh Conference, Macau
  4. Chow, C. W. C., Kwok, M. L. J., Luk, C. L., & Lai, J. Y. M. 2010. Improving job behavior of service employees by regulatory fit: The mediating role of leader-member exchange and moderating role of emotional intelligence. The Asia Academy of Management Seventh Conference, Macau
  5. Lai, J. Y. M., Lam, L. W., & Chan, K. W. 2010. How dirty is your job? The development and validation of the Perceived Work Dirtiness Scale. The Academy of Management Annual Meeting, Montreal, Canada
  6. Lai, J. Y. M., Lam, L. W., & Liu, Y. 2008. Do you really need help? A study of employee supplication and job performance in China. APJM Special Issue Conference on “Managing in Ethnic Chinese Communities”, Kaoshiung, Taiwan
  7. Chan, K. W., & Lai, Y. M. 2008. Perceived Dirtiness Among Casino workers in Macau. Professional Development Workshop Session, The Academy of Management Annual Meeting, Anaheim, California.
  8. Lai, J. Y. M., & Lam, S. 2007. What Good Soldiers Are Made of: The Role of Personality Similarity. The Academy of Management Annual Meeting, Philadelphia, Pennsylvania.
  9. Lai, Y. M., & Lam, S. S. K. 2006. A multilevel examination of the impact of organizational citizenship behavior on rated performance. The Academy of Management Annual Meeting, Atlanta, Georgia.

Editorialship/Society Membership

  • Member, Academy of Management (2006 – Present)