Assistant Professor in International Integrated Resort Management
  • Ph.D. in Hospitality Management, The Pennsylvania State University, USA
  • M.S. in Hospitality Management, The Pennsylvania State University, USA
  • B.S. in Hotel Management, The Hong Kong Polytechnic University, Hong Kong
  • Assistant Professor, Faculty of Business Administration, University of Macau (Aug. 2022 – present)
  • Graduate Instructor, School of Hospitality Management, The Pennsylvania State University (Aug. 2020 – May 2021)
  • Teaching Assistant, School of Hospitality Management, The Pennsylvania State University (Aug. 2017 – Dec. 2021)
  • Research Assistant, School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Jun. 2015 – Jun. 2017)
  • Food and Beverage Management, Four Seasons Hotel Hong Kong (Sep. 2013 – Jun. 2015)
  • Best Paper Award, The 27th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism (2022)
  • Article of the Year, Asia Pacific Journal of Tourism Research (2015)
  • Non-local Students Scholarship (Academic), The Hong Kong Polytechnic University (2009 – 2013)
  • Consumer Behavior in Tourism and Hospitality
  • Service Technology and Artificial Intelligence
  • Online Reviews and Advertisements
  1. Chen, F., Yang, B., & Mattila, A. S. (2022) Should a robot wear a mask during the pandemic? Annals of Tourism Research, 94, 103407.
  2. Chen, F., Liu, S. Q., & Mattila, A. S. (2021). Ethnic restaurants: Bringing uniqueness to the table through handwriting. Cornell Hospitality Quarterly, advance online publication.
  3. Chen, F., Quadri-Felitti, D. L., & Mattila, A. S. (2021). Generation influences coolness perceptions but not favorable attitudes toward cool hotel brands. Cornell Hospitality Quarterly, advance online publication.
  4. Chen, F., Liu, S. Q., & Mattila, A. S. (2020). Bragging and humblebragging in online reviews. Annals of Tourism Research, 80, 102849.
  5. Quadri-Felitti, D., Sykes, D., & Chen, F. (2019). Is motorcycle tourism ready to rev up in Pennsylvania? An exploratory study of suppliers’ business attitudes of motorcycle tourism. International Journal of Culture, Tourism, and Hospitality Research, 13(1), 1-15.
  6. McKercher, B., & Chen, F. (2015). Travel as a life priority? Asia Pacific Journal of Tourism Research, 20(7), 715-729. (Article of the Year)