Faculty of Business Administration

DRTM Online Seminar

Project Management of Hotel Opening Processes


Mr. Gert Noordzy

Managing Director

Northside Consulting



Root Causes of Hotel Opening Delays

The global hotel industry is exploding. Today, the worldwide hotel pipeline stands at over 12’000 projects, comprising 2.2 million rooms. China has the world’s second biggest development pipelines.

One of the main issues is a major discrepancy between the perceived and actual causes. The main takeaway of this seminar is that a new hotel opening is in fact a project, and must be managed accordingly, using a holistic approach and standard methodology.

A Project Life Cycle for New Hotels

A project life cycle is the series of phases that a project passes through from its initiation to its closure. It is a conceptual model, defining the inter-related phases of a project, and provides a structure for governing the progression of the work.


To plan the project activities in each phase, and coordinate and integrate the interdependencies between each and various phases, a well-rounded project manager with relevant experience, who understands how the phases fit together must be appointed as the first person “on the job.”

Date:               30 Mar, 2020 (Mon)

Time:              19:00-21:30

Link:               https://umac.zoom.us/j/232712412

Zoom ID:       232 712 412


Gert Noordzy is an international hotelier, acknowledged hotel opening process maven and Organizational Project Management expert for the hospitality industry. He has over 25 years of professional experience in Greater China and South East Asia and has been involved in opening over 30 new hotels and 3 integrated resorts. For 15 years, he worked for 3 of the 10 largest global hotel companies and has held corporate roles specializing in hotel openings and project management since 2006. Gert first started researching hotel opening processes in 2008 and is the author of Project Management of Hotel Opening Processes, which has been translated into 11 languages.