Disaster and Crisis Management in Tourism and Hospitality Research:
Challenges, Strategies, and Future Directions
Prof. Yawei JIANG
Lecturer (Assistant Professor), Department of Tourism, Sport and Hotel Management, Griffith Institute for Tourism
Griffith University
Date: 28 November 2024 (Thursday)
Time: 14:00 – 15:30
Venue: E22 – G008
Host: Prof. Yuansi HOU, Associate Professor in Integrated Resort and Tourism Management
Abstract
The increasing impacts of global disasters and crises—ranging from natural disasters to health emergencies—have profoundly affected the tourism and hospitality industry, making the need for effective disaster and crisis management more urgent than ever. Research in this field is crucial for building resilience, enhancing preparedness, and mitigating the long-term effects of crises on destinations, businesses, and communities. This presentation will examine the key challenges faced by the tourism and hospitality sectors, focusing on stakeholder collaboration, development of dynamic capabilities, and effective crisis communication as central components of disaster management. Dr Jiang will share her insights from several research projects in Australia, seeking to offer insights into how research can contribute to a more resilient and adaptive tourism and hospitality industry in the face of future global challenges. Future research directions will be explored, including systemic risk management and system thinking to address increasingly complex and interconnected risks.
Speaker
Dr Yawei Jiang is an Assistant Professor and Lecturer in the Department of Tourism, Sport and Hotel Management, Griffith University. She obtained her PhD degree at the University of Queensland in Australia; and a bachelor’s degree at the Sun Yat-Sen University in China. Dr Jiang is an experienced qualitative researcher, and her research interest includes tourism crisis and disaster management, risk communication, organizational /employee resilience, dynamic capabilities, stakeholder collaboration, and strategic management. She is also experienced in using psycho-physiological measures in researching human behaviours (e.g., eye-tracking, skin conductance, facial expressions). Dr Jiang has published many academic articles in top-tiered peer-reviewed journals including Annals of Tourism Research, Tourism Management, Journal of Travel Research, and Journal of Sustainable Tourism. She is now working on the Editorial Review Board for Annals of Tourism Research.
All are welcome!
