Does AI make us more lazy and less creative? An empirical study of social loafing in human-AI collaborative terms
Prof. Patrick CHAU
Chair Professor in Information Systems and Business Analytics,
Beijing Normal University-Hong Kong Baptist University United International College
Date: 18 April 2024 (Thursday)
Time: 10:30 am to 12:00 pm
Venue: E22-G008
Host: Prof. Jacky Yan LIN, Assistant Professor in Business Intelligence and Analytics
Abstract
AI-based team support systems have been promoted a tool to support human to do their work more efficiently and/or effectively. However, increasingly, collaborating with AI-based systems in work also seems to leave room for human members’ social loafing, which harms the performance of human-AI collaborative teams. Therefore, it is valuable to investigate the ways in which AI teammates affect team members’ social loafing and to explore intervention measures aimed at reducing social loafing in human-AI collaborative teams. Through a behavioral experiment on human-AI collaborative brainstorming tasks with 338 valid subjects, this study examines the impacts of two signals of AI artificiality and AI intelligence (similarity with human teammates and performance capability of AI teammate) on social loafing through the mediation of willingness to depend. Additionally, we investigate how AI monitoring moderates the influence of AI teammate similarity and performance capability on willingness to depend. We obtain several interesting findings, including: (1) The similarity design of AI teammate significantly enhances human’s social loafing in terms of idea quantity through the full mediation of willingness to depend. (2) AI teammate performance capability significantly enhances human’s social loafing in terms of idea quality through the full mediation of willingness to depend. (3) AI monitoring plays a negative moderating role in the impact of AI teammate design dimensions on the willingness to depend. This study makes contributions to the design of AI teammates and team performance in human-AI collaborative teams.
Speaker
Prof. Patrick CHAU is Provost and Chair Professor in Information Systems and Business Analytics at United International College (UIC). He received his PhD in Business Administration from the University of Western Ontario, Canada. He was elected President of the Association for Information Systems (AIS) in 2021-2022 and the first and only scholar from China elected to this presidency since the establishment of AIS in 1994. Prof. CHAU was appointed “Chang Jiang Scholars Programme” Chair Professorship by the Ministry of Education in 2010. He has also held Padma and Hari Harilela Professorship in Strategic Information Management at The University of Hong Kong, Qiushi Chair Professorship at Zhejiang University and Lee Dak Sum Chair Professor in Information Systems and Operations Management at the University of Nottingham Ningbo China. Prof. CHAU conducts research in IT adoption and electronic commerce and has more than 100 papers published in prestigious journals in the Information Systems discipline. He is Emeritus Editor-in-Chief of Information and Management, an A* journal in the Australia’s ABDC Journal List and a Level 3 journal in the UK’s ABS Journal List. He is also a Senior Editor of the Journal of the Association for Information Systems, which is an A* journal in the Australian ABDC Journal List and a 4* journal in the UK’s ABS Journal List. He was Co-editor of Electronic Commerce Research & Applications and Global Editor of DATABASE for Advances in Information Systems.
All are welcome!
