What happens after employees engage in voice behavior?

Prof. Chak Fu LAM
Associate Professor of Management, City University of Hong Kong

Date: 09 April 2024 (Tuesday)
Time: 10:30 am to 12:00 pm
Venue: E22-G015
Host: Prof. Kraivin CHINTAKANANDA, Assistant Professor of Management


What happens after employees engage in voice behavior, defined as upward communication of suggestions or concerns intended to benefit the work unit or the organization? I answer this question by studying three inter-related areas: 1) communication tactics that enhance endorsement (defined as leaders’ acceptance and implementation of employees’ suggestions or concerns); 2) when and why endorsement would fail to motivate future voice behavior; and 3) the development of voice habit and its consequences on the voicing employees. I will present several published and ongoing research that seeks to expand our knowledge on post-voice outcomes in organizations.



Prof. Chak Fu LAM is an Associate Professor of Management at City University of Hong Kong. His research examines employee voice behavior, including why employees speak up, how leaders respond to employee voice, and what sustains employee voice over time. His research has appeared in Academy of Management Annals, Academy of Management Review, Journal of Applied Psychology, Journal of Management, Journal of Organizational Behavior, Personnel Psychology, and Organizational Behavior and Human Decision Processes. He received his doctorate in Management and Organization from the University of Michigan. He serves as an Associate Editor at Academy of Management Review and on the editorial boards of Journal of Applied Psychology and Journal of Organizational Behavior. He was awarded as one of five Best Editorial Reviewer for his service at Journal of Applied Psychology in 2021.

 All are welcome!