Assistant Professor in Integrated Resort and Tourism Management
- Ph.D in Hospitality Management, University of South Carolina, USA (2022)
- M.S in Convention & Exhibition Management, Kyung Hee University, Korea (2018)
- B.S in International Studies, Kyung Hee University, Korea (2016)
- Assistant Professor, College of Business and Economics, California State University Fullerton (Aug. 2022 – May. 2025)
- Research and teaching assistant, College of Hospitality, Retail and Sport Management, University of South Carolina (Aug. 2018 – May. 2022)
- Scholar Award – College of Business and Economics, California State University Fullerton (May. 2024)
- Continued Excellence in Publication Award – College of Business and Economics, California State University Fullerton (May. 2024)
- Best Conference Paper Award – The 27th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism (Jan. 2022)
- Breakthrough Graduate Scholar Award – The Office of the Vice President for Research, University of South Carolina (May. 2022)
- Outstanding Graduate Student Researcher Award – Graduate Student Association & Graduate School, University of South Carolina (May. 2022)
- Food and Beverage Management (IRTM 3009)
- 2024-2025 Co-PI, Employee Perspectives on the Involvement of Artificial Intelligence (AI) in Human Resource Management, Research Grant of Hospitality and Tourism Research Centre (HTRC Grant), Hospitality and Tourism Research Centre, The Hong Kong Polytechnic University, MOP 257,000
- 2022-2023 Co-PI, An Economic Impact and Visitor Profile Study for the Five Points District, The Five Points Association, MOP 17,800
- 2021-2022 PI, Customer Touchpoints: Conceptualization, Index Development, and Nomological Validation, University of South Carolina, MOP 32,000
- 2021-2022 PI, Post-Disaster Recovery Strategies in Tourism Destinations, University of South Carolina, MOP 41,000
- Experimental Psychology
- Consumer Behavior
- Service Innovation
- Kim, H.,* So, K. K. F., Shin, S., & Li, J. (2025). Artificial intelligence in hospitality and tourism: A data-driven examination of trends, predictions, and research agenda. Journal of Hospitality & Tourism Research, 49(2), 366-385. DOI:
https://doi.org/10.1177/10963480241229235 [ABS2] - Kim, H., Choi, S., & Shin, H. H. (2025). Artificial intelligence in the kitchen: can humans be replaced in recipe creation and food production?. International Journal of Contemporary Hospitality Management, 37(5), 1641-1661. DOI: https://doi.org/10.1108/IJCHM-04-2024-0549 [ABS3]
- Shin, H. H., Choi, S., & Kim, H. (2025). Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions. International Journal of Hospitality Management, 131, 104230. DOI: https://doi.org/10.1016/j.ijhm.2025.104230 [ABS3]
- Kim, H., & So, K. K. F. (2024). Customer touchpoints: Conceptualization, index development, and validation. Tourism Management 103, 104881. DOI: https://doi.org/10.1016/j.tourman.2023.104881 [ABS4]
- So, K. K. F., Kim, H., He, Y., & Li, X. (2023). Mapping service innovation research in hospitality and tourism: An integrative bibliometric analysis and research agenda. Cornell Hospitality Quarterly, 64(2), 143-160. DOI: https://doi.org/10.1177/19389655221102392 [ABS2]
- Kim, H.,* Li, J., & So, K. K. F. (2023) Enhancing consumer confidence and response efficacy in tourism: Typology and effectiveness of the hotel industry’s responses to COVID-19. Journal of Travel Research, 62(4), 907-925. DOI: https://doi.org/10.1177/004728752210952 [ABS4]
- So, K. K. F., Kim, H., Liu, S. Q., Fang, X., & Wirtz, J. (2023). Service robots: The dynamic effects of anthropomorphism and functional perceptions on consumer responses. European Journal of Marketing, 58(1), 1-32. DOI: https://doi.org/10.1108/EJM-03-2022-0176 [ABS3]
- Kim, H.,* So, K. K. F., & Wirtz, J. (2022). Service robots: Applying social exchange theory to better understand human-robot interaction. Tourism Management, 92, 104537. DOI: https://doi.org/10.1016/j.tourman.2022.104537 [ABS4]
- Kim, H.,* & So, K. K. F. (2022). Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis. International Journal of Hospitality Management, 100, 103082. DOI: https://doi.org/10.1016/j.ijhm.2021.103082 [ABS3]
- Editorial board member, International Journal of Contemporary Hospitality Management (April 2023-present)
- Editorial board member, Journal of Hospitality Marketing & Management (May 2024-present)