Conflict Management in Sharing Economy
Prof. Shun YE
Associate Professor, School of Management
Zhejiang University
Date: 20 March 2025 (Thursday)
Time: 10:30 – 12:00
Venue: E22 – G015
Host: Prof. Soey LEI, Assistant Professor in Integrated Resort and Tourism Management
Abstract
The rise of the sharing economy presents the service industry with an opportunity to overcome its “low-efficiency dilemma” and achieve high-quality development. Participants in this economy often assume multiple roles, with interactions involving various parties mediated by Internet platforms. This complexity introduces conflicts, such as role conflicts (family-work-entrepreneurship) and service conflicts among “individual service providers, platforms, and consumers,” which challenge traditional conflict management theories that focus on simple dyadic conflicts. To tackle these issues, our research integrates identity theory, power theory, and institutional theory, utilizing in-depth interviews, surveys, and big data analysis. Through ongoing empirical studies, we aim to advance traditional dual conflict models and propose effective conflict resolution strategies.
Speaker
Dr. Shun Ye is currently an Associate Professor in the School of Management, Zhejiang University. His most recent research focuses on conflict management in emerging sharing economy. Dr. Shun Ye currently serves as editorial board member of multiple academic journals such as Tourism Management and Journal of China Tourism Research. He has earned several grants from founders such as National Natural Foundation of China (NSFC). Dr. Shun Ye earned his Dual Ph.D degrees from The Hong Kong Polytechnic University and Zhejiang University in 2017, and he has been working at Zhejiang University ever since.
All are welcome!
