Email

xmliu@um.edu.mo

Tel

+853 8822-4746

Office

E22-3041
Faculty of Business Administration
University of Macau, E22
Avenida da Universidade,
Taipa, Macau, China

Associate Professor in Integrated Resort and Tourism Management

Academic Qualifications

  • PhD in Industrial Engineering, Hong Kong University of Science and Technology , China, 1999
  • MSc in Applied Mathematics, Lanzhou University , China, 1994
  • BSc in Applied Mathematics, Lanzhou University , China, 1991

Related Working Experiences

  • Research Fellow, National University of Singapore (July 2003-Sept. 2003)
  • Senior Consultant, Integrated Decision Systems Consultancy (Singapore, May 1999- June 2003)
  • Senior Research Staff, National University of Singapore (Jan 1999- May 1999)

Teaching

  • Undergraduate Courses
    • Quantitative Decision Making (MSOR370)
    • Casino Mathematics (QMDS302)
    • Data Analysis for Tourism and Hospitality Management (GAHM416)
    • Operations Research I, II (MSOR330, MSOR331)
    • Operations Management (MSOR340, QMDS311)
    • Probability and Statistics (MSOR220)
    • Statistical Inference (MSOR221)
    • Statistics I (MSOR210)
    • Mathematics and Operation of Casino Games (GMCM202)
    • Gaming Machine Management (GMCM204)
  • Graduate Courses
    • Research Method (MIRM606)
    • Business Decision Tools (IMBB109)
    • Logistics and Supply Chain Management (IMBB135)

Research Interests

  • Health Care
  • Chinese Outbound Travelers
  • Hospitality management
  • Tourism Management
  • Management Science
  • Supply Chain Design and Management
  • Logistics Management and Design
  • Telecommunication Networks

Research Projects

  • Developing a harmonious index for tourism development of characteristic towns, MYRG2018-00082-FBA, PI
  • A framework for sustainable development of tourist city, MYRG2014-00054-FBA, PI
  • Their Motivation, Information Sources, Decision Process, Constraints, Behavoir, Experiences and Satisfaction, MYRG080(Y1-L2)-FBA11-LXM, PI
  • Revenue Analysis of Table Games in Macau, ISCG 2009-2010, PI
  • Dynamic Pricing and Lead-time Quotation, UMAC 2004-2005, PI
  • Study of the Discriminatory Processor Sharing Queue and its Optimal Priority Pricing, UMAC 2005, CO-PI
  • Slot Machine Analysis, UMAC, PRINCIPAL INVESTIGATOR, RG001/07-08S/LXM/FBA,PI

Selected Journal Papers

  1. Yu, Jing (Jasper),Liu, Xiaoming (Rose), *He, Mang,Huang, Liman (Mandy), *Li, Jun (Justin), (2024). “It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure.”, International Journal of Hospitality Management, 120, 103759. https://doi.org/10.1016/j.ijhm.2024.103759
  2. Jing (Jasper) Yu, Xiaoming (Rose) Liu, Jun (Justin) Li, (2024). “Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction”. Current Issues in Tourism, Jul-24. https://doi.org/10.1080/13683500.2024.2376995
  3. Li, Jun (Justin); Liu, Xiaoming; Houghton, Jeffery; Li, Li; Zou, WenChi, (2023). “A multi-level perspective of the value congruence mechanisms underlying transformational leadership and cooperative voice”. Baltic Journal of Management, 18 (5). pp.649-667. (ABS1)
  4. Liu, X. M., Yu, J., *Guo, Q., *Li, J., (2022). Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis’. International Journal of Contemporary Hospitality Management, 34(12). pp.4631-4652. (ABS3)
  5. Truong, V.D. Liu, X. and Yu, J., (2020). Mixed Methods Research in Tourism and Hospitality Journals. International Journal of Contemporary Hospitality Management, 32(4). pp. 1563-1579. (ABS3)
  6. Truong, V.D. Liu, X. and Pham, Q. (2020). To be or not to be Formal? Rickshaw Drivers’ Perspectives on Tourism and Poverty, Journal of Sustainable Tourism , 28(1). pp. 33-50. (ABS3)
  7. Fu, Y., Liu, X. , Wang, Y.Q., & Chao, R.F. (12/2018). How experiential consumption moderates the effects of souvenir authenticity on behavioral intention through perceived value. Tourism Management, 69. pp. 356-367. (ABS4)
  8. Li, J.,Liu, X. , & Ali, F. (02/2018). Work-related attitudes and behaviors: empirical evidence from a casino destination. Journal of Destination Marketing & Management, . pp. 175-183. (ABS1)
  9. Liu, X. , & Li, J. (2018). Host perceptions of tourism impact and stage of destination development in a developing country. Sustainability, 10(2300). pp. 1-15. http://www.mdpi.com/2071-1050/10/7/2300
  10. Liu, X. , Fu, Y., Chao, R.F., & Li, J. (2019). A formative measurement approach for exploring how to form service quality in hot spring resorts. Tourism and Hospitality Research, vol.19, issue 1,pp.27-39.
  11. Liu, X. , Fu, Y., & Li, J. (2019). The effect of on-site experience and place attachment on loyalty: Evidence from Chinese tourists in a hot-spring resort. International Journal of Hospitality & Tourism Administration, vol.20, issue 1, pp.75-100
  12. Liu, X. , Li J. and Fu Y.,(2016). Antecedents of Tourists’ Behavioral Intentions: The Role and Influence of Tourists’ Perceived Freedom of Choice, Destination Image, and Satisfaction”, Tourism Analysis, Vol.21(6), p.577-588. (ABS2)
  13. Xin Li, Zhaotong Lian, KweeKeong Choong and Liu, X. , (2016). Flexibility Contract with Coordination, International Journal of Production Economics, Vol.179, issue 9, pp.273-284 (ABS3)
  14. Yang, Y., Liu, X. and Li, J., (2015). How Customer Experience affects customer-based brand equity for tourism destinations Journal of Travel & Tourism Marketing, Vol. 32(Supp 1), pp. S97-S113 (ABS2)
  15. Liu, X. , Li, J., & Kim, W.G. (2017). The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions. Tourism and Hospitality Research, 17(2). pp. 135-146.
  16. Liu, X. , Li J. and Yang Y., (2015). Travel Arrangement as a Moderator in Image-Satisfaction-Behavior Relations: An Investigation of Chinese Outbound Travelers, Journal of Vacation Marketing, Vol. 21, issue, 3, pp. 225-236 (ABS1)
  17. Yang Y., Liu, X., Jing,F., Li J., (2014). How does perceived value affect travelers’ satisfaction and loyalty, Social behavior and personality, vol.42, pp.1733-1744
  18. Feng, J., Liu, L.,Liu, X., (2011 An Optimal Policy for Joint Dynamic Price and Leadtime Quotation, Operations Research, 2011, Vol 59, Issue 6, pp. 1523-1527 (ABS4*,UTD,FT50)
  19. Gao, Z., Fong, K., Liu, X., (2011). Mathematical Analyses of Casino Rebate Systems for VIP Gambling, International Gambling Studies, vol.11, issue 1, pp. 93-106
  20. Liu, X. and Wan Y., (2011). An examination of factors that discourage slot play in Macau casinos, International Journal of Hospitality Management, vol.30, Issue 1, pp.167-177 (ABS3)
  21. Liu, X. and Lian, Z., (2009). “Cost-effective Inventory Control in a Value-added Manufacturing System, European Journal of Operational Research, vol.196, pp.534-543 (ABS4)
  22. Lian, Z., Liu, X. and Zhao, N., (2009). “A Perishable Inventory Model with Exponential Lifetimes and Markovian Renewal Demands, International Journal of Production and Economics, 2009, vol 121, pp.176-182 (ABS3)
  23. Lian, Z., Liu, X. and Liu L., (2008). “Discriminatory Processor Sharing Queues and the DREB Method”, Stochastic Models, vol.24, issue 1, 1-18
  24. Liu, L., Liu, X., and Yao, D. D., (2004). “Analysis and optimization of a multistage inventory-queue”, Management Science, vol.50, pp.365-380 (ABS4*,UTD, FT50)
  25. Liu, X. , Bensaou, B, Tsang, D.H.K., and Liu, L., (1999). Tight upper bounds for cell loss probabilities and required bandwidth estimation in ATM multiplexers, European Trans. On Communication, vol.10, issue 1. pp.33-42
  26. Liu, L. and Liu, X., (1998). Dynamic and static job allocation for multi-server systems, IIE Transactions, 1998, vol.30, pp.845-854. (ABS3)
  27. Liming Liu, Liu, X., (1998). Block appointment systems for outpatient clinics with multiple doctors, Journal of the Operational Research Society, 1998, Vol 49, 1254-1259 (ABS3)
  28. Z. Lu, M. Lu, Y. Chen,Liu, X., (1997). A Special Random Selective Queuing Model for Access to a Star LAN, Applied Mathematical Modeling, vol.21, issue 1, pp.15-20
  29. Yongyi Chen, Liu, X., (1995). On Multivariate Exponential Distribution, Journal of Mathematical Study, vol 28, issue 1, 80-84

Selected Conference Papers and Invited Presentation

  1. Liu, X. M., & Li, J. (06/2018). Host perceptions of tourism impact and stage of destination development . 8TH AHTMM CONFERENCE PROCEEDINGS. bangkok, Thailand.
  2. Liu, X. M., & Fu, F. (07/2017). Understanding of the characteristics of tourist souvenir in terms of cultural context.. E-proceeding. Famagusta.
  3. Fu, Y., Liu, X. M., & Li, J. (06/2015). The effect of customer service and place attachment on loyalty to hot spring resorts. The 13th APacCHRIE Conference. Auckland.
  4. Liu, X. M., & Li, J. (06/2015). Age Matters: Image Assessment, Satisfaction, and Behavioral . 11th Annual International Conference on Tourism. Athens.
  5. Liu, X. M., Li, J., & Fu, Y. (05/2014). The Moderating Effects of Tourists’ Characteristics on the Relationships between Perception of freedom of choice, Satisfaction and Destination Loyalty. Global Tourism & Hospitality Conference and Asia Tourism Forum. Hong Kong.
  6. Li, J., Liu, X. M., & Yang, Y. (06/2013). How different types of Travelers evaluate the destination differently: A Mainland Chinese Outbound Traveler case. 9th Annual International Conference on Tourism. Greece.
  7. Liu, X. M., & Li, J. (06/2012). An exploratory study on Tourism Destination Image of Macau as perceived by different types of Mainland Chinese Travelers. 10th APacCHRIE Pilipinas 2012 Conference. Manila.
  8. Lian, Z. T., Zhao, N., & Liu, X. M. (12/2008). An Inventory Model for Perishable Products with Markovian Renewal Demands. the Proceeding of the 9th Asia Pacific Industrial Engineering & Management Systems Conference. Bali, Indonesia.
  9. Liu, X. M., Liu, L., & Feng, Jiejian (01/06/2005). Performance evaluation and optimization of dynamic quoting policy for lead time and price. International Conference of Management Science and Applications. ChengDu.
  10. Liu, X. M., Fong, K. C., & Gao, J. (06/2013). A quantitative approach to determine the optimal table occupancy in casinos. 26TH EUROPEAN CONFERENCE ON OPERATIONAL RESEARCH. ROME.