Prof. Anita Ka Wai CHAN

Associate Professor in Management

Faculty of Business Administration
University of Macau, E22
Avenida da Universidade, Taipa, Macau, China

Contact Information

Room: E22-2048
Telephone: (853) 8822-8889
E-mail: anitakwc
  • Ph.D. in Business Administration, (2001). University of South Australia, Australia
  • M.B.A. in Management and Marketing, Seattle University, U.S.A.
  • B.A. in Psychology, University of Washington, U.S.A
  • Undergraduate Courses
    • Leadership (MGMT464)
    • Group Dynamic (MGMT 365)
    • Organizational Behavior (MGMT221)
    • Business Research Method (MGMT315)
    • Human Resource Management  (MGMT332)
    • Principle of Business Management (MGMT 110)
  • Postgraduate Courses
    • Organizational Behavior (MGMT710)
  • Centre for Continuing Education (2014- now)
    • Quantum Touch Level One workshop
    • Quantum Touch Level Two workshop
  • Diploma in Casino Management (2012 – now)
    • Seminar in Problem Solving Skills (GMCM010)
  • Attachment Theory
  • Trust
  • Positive Psychological Capital
  • Ethical Leadership
  • Dirty Work
  • Identification
  • Relational Demography
  • Conflict Management Styles
  • Emotional Intelligence
  • Gaming studies
  1. Interaction Orientation and Service Value: The Critical Role of Frontline Employees – Chief investigator, 2017-2019, MYRG2018-00214-FBA
  2. The role of ethical leadership in knowledge sharing: Examining intrinsic and extrinsic motivation processes – Co-investigator, 2014-2016, MYRG2014-00087-FBA
  3. Attachment Theory and Organizational Behavior – Chief Investigator, 2012-2013, MYRG002(Y1-L1)-FBA12-CKW
  4. Ethical Leadership and Employee Behavioral Outcomes:  A study on the underlying mechanisms. – Co-investigator, 2010-2012. RG010/09-10S/LCH/FBA
  5. Risk-taking Behaviors of Chinese Gamblers – Co-investigator, 2009-2011. FBA-ISCG- 260520009
  6. Study of Dirty Work in Gaming Industry – Co-investigator, 2007-2009 RG006/07-08S/LYM/FBA
  7. Gender similarity and self-esteem for supportive peer relationships: the mediating role of cooperative goals. – Principle Investigator, 2006. RG015/05-06S/CKW/FBA
  8. Effects of Conflict Management Styles and Trust on Creativity Job Satisfaction and Turnover Intention – Principal Investigator. 2005.  RG039/0405S/CKW/FBA
  9. Quality of Work Life in China. –  Co investigator with Prof. Wyatt. 2004, 2005. RG049/03-04S/WT/FBA,  RG049/04-05S/WT/FBA
  10. Emotional Intelligence and Decision Making Styles. – Principal Investigator 2004. RG090/03-04S/CKW/FBA
  11. Emotional Intelligence and Organizational Behavior, ,- Principal Investigator in Hong Kong and Macau 2002, cooperative research with 10 other professors from different countries including United States, Sweden, Greece, Athens and Korea. RG004/01-02W(S)
  1. Schaubroeck, J. M., Lam, L. W., Lai, J. Y. M., Lennard, A. C., Peng, A. C., & Chan, K. W. (2018). Changing Experiences of Work Dirtiness, Occupational Disidentification, and Employee Withdrawal. Journal of Applied Psychology. Advance online publication.
  2. Lam, L.W., Loi, R; Chan, K.W., & Liu, Y. 2016. “Voice more and stay longer; How Ethical Leaders influence Employee Voice and Exit Intention.” Business Ethics Quarterly. 26:3 pp.277-300.
  3. Loi, R., Chan, K. W., & Lam, L. W. 2014. “Leader-member exchange as antecedent of organizational identification: A social identity perspective.” Journal of Occupational and Organizational Psychology. 87: 42-61. DOI:10.1111/joop.12028
  4. Lai, J., Chan, K. W. & Lam, L.W. 2013. “Defining who you are not: The roles of moral dirtiness and occupational and organizational disidentification in affecting casino employee turnover intention.” Journal of Business Research, 66:1659-1666
  5. Loi, R; Lam L.W. Chan, K.W. (2012) “Coping with job insecurity: The role of procedural justice, ethical leadership and power distance orientation”, Journal of Business Ethics 108(3). pp. 361-372. (A)
  6. Littrell, R.,  Ilan, A., Chan, K.W.(2012)  “Regional Differences in Managerial Leader Behaviour Preferences in China” Cross Cultural Management: An International Journal, vol.19, 3, 315-335 (B)
  7. Chan, K.W., Peng, Z.M., Yiu, D., Wong, C.S. (2012) “Quality of Work Life in Shanghai:  Comparison between State-owned and Joint Venture Enterprise in Banking Industry.” Advances in Management. Vol.5, 11, 70-79
  8. Lam, L.W., Chan, K.W., Fong, K.C., Lo, F. (2011) “Will the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay”   International Journal of Hospitality Management , vol.30, 558-567. (A)
  9. Chan, K. W. & Wu, J.J. (2009) “The mediating role of communication in relational demography.” Asia Pacific Business Review, vol.15, 4, 547-564. (B)
  10. Chan, K.W., Huang, X., & Ng, P.M. (2008) “Managers’ Conflict Management Styles and Employee attitudinal outcomes:  the mediating role of trust”   Asia Pacific Journal of Management, vol. 25, 2, 277-295. (B+)
  11. Chan, K.W. & Wyatt, T (2007).  Quality of Work Life: A study of employees in Shanghai, China. Asia Pacific Business Review, vol. 13, 4, 501-517.(B)
  12. Chan, K.A. (2003). Perceptual congruence of supervisor-subordinate communication in multicultural workforce.  In M. A. Rahim, R. T. Golembiewski, & K. D. Mackenzie (Eds.), Current Topics in Management (Vol.8, p.p.223-233).  Greenwich, CT:  Transaction Publishers.
  13. Afzal, R., Psenicka, C., Yu, C.S., Zhao, J., Kwok, W.Y., Polychroniou, P., Chan, K.A., Lee, C.W., Alves, M., Rahman, M,m Ferdausy, S., Wyk, R. (2003). Model of Emotional Intelligence and Conflict Management strategies: A study in Seven Countries. The International Journal of Organizational Analysis, vol. 10, 4, 302-326. (B)
  1. Chan K.W. & Ng U.K. (2015).  The mediating roles of trust and self esteem of individuals on the relationships between Attachment style and workplace behaviors.  17th EBES Conference – Venice.
  2. Chan, K.W. & Cao, J.Q. (2015).   Abusive supervision and subordinates’ tumover intention in the hospitality industry:  the mediating role of emotional exhaustion and the moderating role of positive psychological capital. 3rd World Research Summit for Tourism and Hospitality and 1st USA-China Tourism Research Summit. Orlando, Florida, USA.
  3. Lam, L. W., Loi, R., & Chan, K. W. (2012). Influence of ethical leadership on followers?? job security and cognitive engagement. International Association for Chinese Management Research 2012 Conference, Hong Kong, China.June 15-17, 2012
  4. Loi, R., Chan K.W., & Lam, L.W. (2012). Leader-member exchange as antecedent of organizational identification: A social identity perspective. 2012 Academy of Management Annual Meeting, Boston, Massachusetts, USA. August 3-7, 2012
  5. Lei, A. & Chan, K.W. (2012). Understanding the Characteristics of Chinese Outbound Tourists: A comparison between Gaming Destination and Non-Gaming Destination.  41st EMAC 2012, Lisbon, Protugal, May 22-25, 2012.
  6. Lei, A. & Chan, K.W. (2011). Risk-taking and Multi-Destination Tourism. 1st World Research Summit for Tourism and Hospitality, Hotel ICON, Hong Kong, December 10-13, 2011
  7. Chan, K. W., & Wyatt, A (12/12/2010). Values and Ethical Decision Making: a comparision between Government and Gaming Sector in Macau. 2010 Asia Academy of Management Conference. Macau.
  8. Lai, Y.M., Lam, L.W., Chan, K.W.(2010) How dirty is your job? The development and validation of Perceived Work Dirtiness Scale. Academy of Management Conference, 2010. Montreal, Canada. August 6-10.
  9. \Chan, K.W. and Huang, X. (2008).  Do Hometown and Gender Similarity Enhance Spportive Peer Relationship? The interaction effect of cooperative goal.  Asia Academy of Management Conference, 2008. Taipei, Taiwan. December 14-16, 2008.
  10. Chan, K.W. and Wu, J.J. (2008). Mediating role of communication in relational demography.  Proceedings of Academy of Management Conference, 2008. Anaheim, California, USA.  August 8-13, 2008.
  11. Chan, K. W. and Lai, Y.M. (2008). Perceived Dirtiness Among Casino workers in Macau. Profession Development Workshop Session,  Academy of Management Conference, 2008.  Anaheim, California, USA. August 8-13, 2008.
  12. Littrell, R., Alon, I., Chan, K.W. (2006). Regional Differences in Preferences for Managerial Leader Behaviors in China.  Asia Academy of Management Conference, 2006.
  13. Law, K., Huang, G. Chan, K., Wong, C. (2006). Workplace self-concept: a new conceptualization of self-concepts in organizations. Asia Academy of Management Conference, 2006.
  14. Chan, K., Peng, Z., Yiu, D., Wyatt, T., Wong, C., (2006). An integrative view on organizations’ behaviors in a given environment: Comparison between a foreign and local bank in China. Asia Academy of Management Conference, 2006.
  15. Wyatt, T., Chan, K., Wong, C. (2006).  QWL, Life satisfaction and the level of economic development in Shanghai, Hong Kong and Macau.  Proceedings of the Thirteenth Annual International Conference on Advances in Management, Lisbon, Portugal. July 20-23.
  16. Chan, K.W. & Ng, P.M. (2005).  Beyond main effects of Conflict Management Styles: The mediating role of Trust.  Proceedings of the Twelfth Annual International Conference on Advances in Management, Washington D.C., USA. July 20-23.
  17. Wyatt, T.A. & Chan, K.W. (2005).  Quality of Work Life using need satisfaction approach: A study of employees in Shanghai, Mainland China. Proceedings of the Twelfth Annual International Conference on Advances in Management, Washington D.C., USA. July 20-23.
  18. Chan, K.W. & Lam, C.S. (2004).  Emotional Intelligence and Decision Making Styles.  Proceedings of the Forth Asian Academy of Management Conference, Shanghai, China. December 16-18.
  19. Afzal, R., Psenicka, C., Yu, C.S., Zhao, J., Kwok, W.Y., Polychroniou, P., Chan, K.A., Lee, C.W., Alves, M., Rahman, M,m Ferdausy, S., Wyk, R. (2003). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. Proceedings of the Academy of Management 2003 Conference, Seattle, USA. August 1-6.
  20. Chan, K.A. (2003).  Relational Demography and Perceptual Congruence in Multicultural Workforce.  Proceedings of the 10th International Conference on Advances in Management, Korea, July 16-19.
  21. Chan, K.A. (2003). Understanding Relational Demography in hotel industry of Macau.  Proceedings of the 30th ARTDO International Management and HRD Conference, Macau, China, September 25-28, 2003
  22. Chan, K.A. (2002). Relational demography, communication and supervisor satisfaction.  Proceedings of the Academy of Management 2002 Conference, Denver, USA. 9-14.
  23. Chan, K.A., Kwok, S., Rahman, S., Shameena, F. (2002). Relationships of emotional intelligence of leaders to the styles of handling conflicts with supervisor.  Proceedings of the 9th International Conference on Advances in Management, USA., July 10-13, 29.
  24. Chan, K.A. (2000). The effects of supervisor-subordinate communication on supervisor-subordinate relationship.  Proceedings of the fifth International Conference, Asia-Pacific Region of Decision Sciences Institute, Japan, July 24-27, 41.
  25. Chan, K.A. (2000). Relationship between perceptual congruence on supervisor subordinate communication and employee satisfaction with supervisor. Proceedings of the 7th International Conference on Advances in Management, USA, July 12-15, 7, 50-51.
  • Organizer, FBA Business Executive Seminar Series 2017 –now
    • “Seminar for Young Entrepreneurs” -Mr. Fong Kin Fu, President of Board of Director, The Federal General Commercial Association of Macau Small and Medium Enterprises. March 28, 2017
    • “Succession and Entrepreneurship” -Ms. Pam Mak, Chairman of Hong Kong Small and Medium Enterprises Association.             October 10, 2017
  • Consultant, Business Research and Training Centre, Task Strategic Company, Marketing Research Project 2007- now
  • Coordinator, Principle of Business Management, 2015-now
  • Editorial Members, Journal of Trust Research 2009-now
  • Organizer, UM Distinguished Lecture Series – “Storekeeper to a Comedy Film Director” by renowned Film Director, Lee Lik Chee, April 19, 2017.
  • Affiliate, Henry Fok Pearl Jubilee College 2015-2017
  • Member, Local Advisory Committee, IACMR 2012 Conference, June 20-24, Hotel ICON, Hong Kong
  • Chief Organizer, the 7th Asia Academy of Management Conference 2010, Macau
  • Training consultant, Module of Leadership and Managerial Competence, Advanced Management  Program, The Venetian Macao-Resort-Hotel. 2009-2010
  • Organizer, Professional Development Workshop – “Dirty to study Dirty Work?” Academy of Management Conference 2008, Anaheim ,California , USA . August 9-13, 2008.
  • GAME 2008 – The Gaming Executive Development Program in Asia Speaker:  Mr. Willis Chang, Vice President, Security and Surveillance, MGM Grand Macau   “Security Operations and Technology – Protecting Casinos and Their Customers”
  • President, Macau QT Association
  • Membership of Academy of Management (2001- now)
  • Membership of Asian Academy of Management (2004-now)
  • Membership of International Conference of Advanced Management (2001- now)
  • Life membership of Psy Chi  National Honor Society in Psychology (1985- now)
  • Life membership of Golden Key National Honor Society (1985 – now)